Piller - Unrivalled After Sales Service

By: Piller  09-12-2011
Keywords: Customer Service, field service, Service Staff

Competence and responsiveness are the watchwords of our business. Piller believe that product and service belong together, and the Piller name is synonymous with excellent after sales service. The best technology is only as good in the long term as the service that underpins it. For this purpose, a comprehensive network of qualified service staff is available – world-wide. The premium quality and technical maturity of every Piller product already guarantees a high degree of functional security, and together with quality maintenance, this further reduces any risk of possible breakdown.

Piller offers a comprehensive package of services tailored to your requirements:-

  • Technical consultation

  • Operator training

  • Functional testing

  • Maintenance

  • Fault analysis and troubleshooting

  • Customer training

  • Remote system diagnosis and support

  • Service Team Capability

Piller’s customer service engineering team is highly qualified and trained on all products and services. As a combined total, field service teams have centuries of experience working on three generations of UPS system. Piller operates a ‘best of breed’ philosophy in all working practices and is believed to be market leaders in first time resolution of site problems.
Local Service
Piller understands that malfunctions can also occur outside working hours, which is when competent help is needed quickly. For this reason an emergency call-out service is in operation. Service centres are strategically positioned in relation to Piller’s installed base for the best possible response time and familiarity with clients’ installations.

Keywords: Competent Help, Customer Service, Emergency Call-out, Fault Analysis, field service, Functional Testing, Operator Training, Remote System, Service Engineering Team, Service Staff, Technical Consultation, Testing Maintenance,

Other products and services from Piller


Piller - Products

As the head of our portfolio is the Piller UNIBLOCK UBR Hybrid Rotary UPS optimises the benefits of static and rotary technology and is employed internationally, where the highest product reliability and availability is demanded. Other products for premium power systems include the APOTRANS range of static transfer switches, the POWERBRIDGE kinetic energy storage system for battery replacement and voltage stabilisation.