ShoreTel ECC Contact Center
contact center, ShoreTel ECC
Let LCA Systems and ShoreTel Enterprise Contact Center simply bring you closer to your clients
To achieve customer loyalty and retention, you need a personal touch and a process for handling inquires quickly and efficiently. Having vast amounts of customer data is not enough.
Applying business processes to your cell center teams is more critical today than ever. That is why LCA Systems and the ShoreTel Enterprise Contact Center solution can give your business the tools to transform your call center intro a highly productive and responsive operation.
Raise productivity and quickly resolve issues with the power of integrating business processes with email, web, self-service, reporting and intelligent call routing.
ShoreTel Enterprise Contact Center Features & Benefits Include:
• Advanced call routing
• Geographic redundancy
• IVR script engine
• Outbound calling
• CRM integration
• Advanced reporting
• Multimedia routing via voice, email or web-chat
• Real-time management and reports
• Unified desktop with instant messaging, presence, video and more
• Multiple music-on-hold sources
• Call recording
• Call Overflow and inter-flow
, ShoreTel ECC