Choose best for your business! Call Center OR Contact Center

Choose best for your business! Call Center OR Contact Center from Emenac Call Center Services

By: Emenac Call Center Services  04-10-2016
Keywords: Online Marketing, Lead Generation, Call Center Services

Confusingly, both these words are being used for the same meaning and purpose but in reality, they have different functionalities and implications. It is true that both the settings are designed to assist customers, but there is a difference in the methods and procedures. Looking for Call Center Services? Are you sure only A “Call Center” is the solution of your Problem? Call Centers that can answer your phone calls on your behalf with a well-connected phone lines. Always ready to handle phone calls with well lined up phone network and most of the time call center agents can support your customers on behalf of your businesses or product. You can count call centers for phone answering, technical support, customer support, virtual phone attenuating, phone order taking and many other things. Wait!!! Is it the only thing you want to get from your customer support??? Yes! If you only in the case when your need is limited to outbound call center, you just have to take call for lead generation and this can be done through cold calling. Telemarketing, survey and many other data collection type tasks can be handled by call centers and call center agents can be the best trained resources for working on all these equation. But what if your needs have different lines, like Live Support, Email Support and Mainly Social Media Management? Let’s set different scenario when you are in on-line business with off-line presence in different cities, areas and even in states. What will you do when you have to take calls from different type of clients, for different reasons and how will you handle your reporting sessions. Are you updated with latest order and inventory status? You know where, when and how to invest to be perfect in your market. Here comes, Customer Contact Canters that can offer you solution for everything where you have stuck. The best contact center service provider of technical support, Telephone Answering, email handling and marketing, inbound calling and outbound calling services. Blended call center providing technical support, Business Answering Services, email support, live chat support, telesales, telemarketing, inbound and outbound sales. To be exact, a call center is a telephone based customer care center with a well-connected inbound/outbound telephone network. Do you know what a Contact Center Can Do for your Businesses? Whereas a contact center also known as customer interaction center, uses multi-channel strategies including both voice and non-voice amenities. The lineup of agents are different, the equipment is different, the strategies are different and most importantly, the methods of interaction are different in both call center and a contact center. “ Modern technology may have minimized the difference between them these days, but if we shed light on this matter with a broader spectrum, we would know that all contact centers are technically call centers, but every call center cannot be referred to as a contact center. There is a slight difference which the world needs to understand."

Keywords: agents in outbound call centers, Call Center Services, Customer Engagement Center, Customer Experience Platforms, Lead Generation, Online Marketing,

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