Support | Activplant

By: Activplant  09-12-2011

The Activplant Support and Maintenance Program provides access to our Support Engineers as well as the provision of software patches, service packs, and product enhancements. Activplant regularly provides minor software updates and strives to provide a significant product release annually. Access to these important product updates will ensure that you have the latest fixes, features, and new capabilities to optimize the value of your Activplant software investment.

Customer support is available via our Support Center by contacting us toll free at 1-877-528-7217, Monday to Friday 9:00 am to 5:00 pm EST. Our Support team can answer your questions and assist you in real-time with any product issues encountered.

Activplant Support Engineers are individually trained in the implementation, use, and troubleshooting of our products, and when needed, can escalate issues to our software architects and developers through an internal process. Both our Support and Research and Development Centers are centrally located at Activplant’s head-office ensuring critical, time-sensitive issues have the right resources made available to drive resolution to any logged incidents.

Other products and services from Activplant


ActivEssentials | Activplant

ActivEssentials promotes the standardization of plant floor analytics, to both enable real-time key performance drivers, and the provision of the in-depth, historical information so necessary to support continuous improvement initiatives. With the UFDM, you can quickly add additional data collection from plant floor machines, add new calculations, and seamlessly scale across multiple plants, all with an out-of-the-box solution.


Services | Activplant

We leverage our extensive industry experience and plant floor knowledge in projects that we undertake allowing you to realize the maximum value from your software investment. Our Implementation and Consulting team delivers world class implementation, consulting and onsite coaching - this team makes your project successful.


Products | Activplant

BI can only come from collecting the right data, analyzing it, and processing it in a way that enables personnel, from the shop floor to the management office, to make the best possible decisions. The ITK is a powerful set of tools for exporting ActivEssentials data to the enterprise level applications you use to run your business and for use in custom reports.


Training | Activplant

From using the web analytics on the plant floor to drive efficient manufacturing to administering a new Activplant implementation, from advanced implementation topics to Integration Toolkit development projects. The foundation of any successful software implementation is to ensure that end users and administrators have the proper knowledge and tools to drive value from the solution.