SystemMATE Software Management Tool for Ticketing, Asset and Inventory Management, Remote Desktop
Rampart Group Ltd.
Our combination of remote preventative maintenance features, and real time monitoring of your computer systems delivers these benefits: Reduced IT costs; take corrective action on an identified issue to reduce unexpected costs. IT health and performance information is constantly fed to you. Remote desktop control allows you to provide interactive user support, on demand; Security and Anti-Virus Management: Automatically detect missing security patches or failed anti-virus systems. Missing patches can be addressed remotely and after hours. Backup Monitoring: ensures your important business data is being successfully backed up as expected. Daily email alerts can be sent to indicate the success or failure of the backup. Support ticket Management: Your users can send support ticket request via on screen icon directly to your ticketing view console. Asset Management for locations, owners, suppliers, date of purchase, warranty and lease details accross all your devices. Inventory management to track all hardware and software licencing, installation dates, and managed device hardware configurations. Reporting: Report on your levels of response to various IT incidents and system health (performance, availability, security, licensing, Microsoft event management. Patch Management: Automatically discover and alert on missing security patches. A complete patch history for each device shows both installed and missing patches.