Leadership Training for Registered Nursing Staff - Phase I
This training was developed as a joint initiative between the RIA, Conestoga College, and the Schlegel Villages to meet the need identified by many management teams in the Long Term Care sector to improve the leadership skills of the Registered nursing staff (RN/RPN) and management within their facilities. This is a two-day training program that focuses on aspects of leadership such as documentation (using the "DAR" method), conflict resolution, and team-building. Participants come away from the training with concrete goals and learning objectives, specific strategies to implement in their day-to-day work, and increased confidence to become strong leaders and role models for other members of their team.
Care Skills and Leadership
A key element of the RIA's collaborative practice model is professional development programs for staff working with seniors. Motivated by an interest to enhance the skills of Personal Support Workers in providing care that is resident-centred, a working group led by Kristie Clark completed a needs assessment, reviewed theliterature on best practices, then developed and implemented this innovative training approach for PSWs. Using a peer-led, train-the-trainer model, ten 45-minute modules helped PSWs hone their care skills and carry out their tasks in a resident-centred way. Each module enhanced practical skills in an active learning format and within a resident-centred framework in specific areas such as restraint use, continence care, wound care, oral care, infection control, nutrition and hydration. This program received the OLCTA's Quality Improvement Innovation of the Year Award in 2010.
This program was delivered in nine LTC homes, and approximately 70% of the 800 PSWs were trained to date. A change in culture towards more resident-centredness is evident and confirmed by evaluation results. Evaluation results also showed that it's more than enhanced skills of PSWs that have made this program a success. Equally important wa embedding this program into the fabric of daily life for staff in the LTC or retirement home. A sustainability plan accompanied the training program, including an organization-wide policy promoting resident-centredness across all departments, incorporating elements of this program into orientation for new staff, ongoing professional development across all departments, using the train-the-trainer approach with PSWs delivering the modules to their peers onsite.
The training program is now available to PSWs across Ontario through Conestoga College.