Your Satisfaction is Our Committment
Harden's has built its reputation on integrity, trust and meticulous service. It is our commitment to provide you with only the best in quality and value.
Free Inspection & Cleaning
We encourage you to bring in your engagement ring for free inspection and cleaning every 6 months. There is no charge for this service, and is required to maintain the validity of your guarantee. Our guarantee also applies to three stone rings, diamond solitaire pendants, diamond stud earrings, and diamond anniversary bands.
Guarantee on Loss
If your diamond is lost from its original mount due to manufacturer's defect, and provided you have had your jewellery piece inspected and cleaned every 6 months, Harden's will replace the diamond free of charge. This guarantee is maintained within (2) (5) years from the date of purchase.
If at any time you wish to exchange your original diamond for another diamond that is valued at least 50% or more, Harden's will credit you at least the original purchase price of your jewellery piece. If the diamond has been damaged, the credited value will be determined at the time of trade-up.
If you are not satisfied with your purchase decision for any reason, we will gladly exchange it for an item of equal or greater value within 30 days from date of purchase. No questions asked!