IT Professional Services

By: GridWay  09-12-2011
Keywords: Computer Services, It Support, IT resources

Outsourcing Professional IT Computer Services

Why Outsource IT?

Improved Cost Management Controls

  • IT costs are becoming more visible as all billable hours must be accounted for
  • Outsourced services are utilized as needed. Organizations only pay for what services are actually used
  • An outsourced IT department can reduce costs by utilizing its extensive knowledge base of various IT specialists, as opposed to an organization maintaining a comprehensive in-house staff

Improved Service Quality

  • Outsourced companies make performance reports and measurements available to their clients
  • Communications between business functions improve at all levels and ensure that IT resources are not being misused
  • Outsourced companies can provide 24x7 support at a fraction of the cost
  • Outsource staff tend to drive planning and budgeting improvements
  • Service Level Agreements (SLAs) can be established


  • Staffing levels can be adapted quickly to client requirements, thereby avoiding gaps due to attrition, business growth or economic downturns
  • IT consultants are fully trained on the latest technologies
  • Retention of technically qualified in-house personnel is more difficult when external job opportunities are rapidly changing
  • Continuous IT support coverage without having to rely on only one or two key people

Equipment And Software/Tools

  • Outsourced services use established standards for equipment and software requirements, saving time and money
  • Outsourced services use approved lists of reliable vendors, which improves the quality of goods and services received

Client Can Focus On Core Business Competencies

  • Client management can concentrate on core competencies and revenue generating activities, while leaving technology management to IT professionals
  • Management of non-essential core functions is transferred to the outsourcer

Why Do You Need An IT Department?

For an organization to improve its business process using technology, an IT department is mandatory for management and support of the infrastructure.
An IT department is required for these areas of technology to provide value to the business, because maintenance tasks must be performed by technically competent staff.

  • End-User Technical Support
  • Desktop Management
  • Network Management
  • Voice and Data Communications
  • Business Applications
  • Strategic Technology Planning
  • Project Management

Besides using technology efficiently, an IT department will also provide a business with lower costs, higher productivity and higher efficiency in other areas. The IT department does this by:
Minimizing Over 85% Of Downtime

  • Avoids losing revenues
    • Lost sales from customers being unable to make purchases
  • Decreases costs
    • Payroll for employees being idle
    • Paying a technician to fix the problem
  • Increases productivity because employees will spend less time idle

Providing A Single Point Of Contact For Technology Issues

  • Increases efficiency by assuring that persons handling technology issues are knowledgeable in the area
  • Increases productivity by allowing employees to focus on core competencies rather than technology issues

Technology Planning

  • Reduces risk of financial, technological and data losses caused by disasters
  • Increases return on investment (ROI) and business value realized from technology projects
  • Improves equipment efficiency with planned maintenance activities

Keywords: Computer Services, Focus On Core Business, IT resources, It Support,

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