ESAFE Features and Service Levels from Rockwell Automation

By: Entek Iro International  09-12-2011
Keywords: Technical Support, Technical Information, Technical Assistance

With ESAFE Support, you can choose from four service levels to obtain condition monitoring technical assistance and updates for many current and legacy (formerly Entek) products that will ensure you successfully reach your equipment reliability goals.

Whether you need help installing, configuring and maintaining equipment and software, diagnosing and fixing operating problems, or performing basic programming tasks, ESAFE delivers the tools and answers you need.

Benefits include:

  • Simplify technical support management: one site agreement, coverage based on product families (not individual products), easily change coverage during agreement term.
  • Reduce downtime, improve productivity, and reduce time to market by obtaining the technical information you need when you need it.
  • Features¹ Service Levels
    Gold Silver Bronze
    Phone and E-mail Support (8am to 5pm local time, M-F)² Yes Yes Not
    Available
    Hot-fix Download via the Web Yes Yes
    Product Updates and Maintenance Yes Yes
    Priority Support Yes No
    Case Management and Reports No No
    Knowledgebase On-Line Support Requests³ Yes Yes
  • Features¹ Service Levels
    Gold Silver Bronze
    Phone and E-mail Support (8am to 5pm local time, M-F)² Yes Yes Yes
    Firmware / Operating System Updates Yes Yes Yes
    Annual Calibration and Battery Replacement Yes Yes No
    Discount on instrument rental and non-warranty repairs Yes Yes No
    Priority Support Yes No No
    Extended Warranty (non-neglect repairs) Yes No No
    Loaner Equipment (for repairs/calibration longer than 3 business days in-house) No No No
    Case Management and Reports No No No
    Knowledgebase On-Line Support Requests³ Yes Yes Yes

Keywords: Condition Monitoring, Equipment Reliability, Technical Assistance, Technical Information, Technical Support,

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