Most companies we contact express dismay with their IT Service Provider. These companies complain about endless bills and a lack of partnership with their Provider. The reason for this is that most Service Providers bill clients on a Time and Materials basis.
When a problem arises the client contacts the Service Provider who arranges a time to come on site, who then bills the client for the time taken, for every hour spent on the job.
The client wants the problem fixed as quickly as possible to save money and the consultant is able to bill more the longer the call takes and the greater the frequency of problems. This conflict of interest does not work in the best interest of the client.
This approach is reactive, the consultant is rushed to complete the work and the client usually does not allocate time for the consultant to properly manage the Network. This Time and Materials Service Model is Broken.
There is hope. Entering into a relationship with a Service Provider where you are not charged by the hour results in a better managed network with much fewer problems.
Our ITAdvantage Service Plan provides UNLIMITED servicing for one monthly fee. Under ITAdvantage we manage your network, provide you with strategic direction and provide all of the required IT services without billing you for each service call. We also remotely monitor all of your critical IT Resources to quickly identify and address any potential problems.
Sounds expensive? Surprisingly not. Since we make your network run as smoothly as possible we are able to provide our unlimited service plan for a low monthly fee.
All ITAdvantage clients are supported by a dedicated team comprised of a Primary and Secondary Engineer and Help Desk
Please call 1-800-387-1073 x206 to discuss how ITAdvantage can benefit your organization
Unlimited Proactive servicing for a set monthly fee will free your company from worrying about spending money on IT support and allow your business to benefit from properly managed IT resources.