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By: Merbridge Networks  09-12-2011
Keywords: Trained And Certified Technicians

Merbridge Networks has a strong commitment to deliver end to end quality business communication solutions that include: VoIP, SIP, and Digital business phone systems, Unified Messaging, Multi-Media Contact Centres, Data Networks, Structured Cabling, and 24 X 7 support services that will evolve with the needs of our customers.

We bring additional value through assessing, maintaining and supporting these solutions so you, our customer, will receive the best efficiency, performance, and value from your investment. Merbridge support services are flexible and scalable to fit your specific business support needs. Our certified technical engineers will support your staff in managing mission-critical voice and data networks and applications solutions. As your trusted partner, Merbridge is dedicated to providing you with total support for the solutions that we deliver.

Merbridge Network’s Technical Support Services Include:

  • Elite product support for Mitel Networks solutions and HP’s ProCurve data networking products.
  • Factory trained and certified technicians for EVERY product we market and support, including data switches, routers and security appliances.
  • Monitoring and proactive response to automatically generated alarms from installed systems.
  • Some of the strongest Voice over IP skill-sets found in our market place today.
  • Working history of supporting customers with “non-standard” telephony servers and platforms (e.g. VMWare, Microsoft Exchange, Server 2003 & 2008 and Active Directory, as well as blade servers).
  • Emphases on the entire end to end solution and designing not only voice applications, but all the associating hardware and software adjuncts around your business and market vertical.
  • A “straight to the top” mentality with many of our manufacturer’s management teams to escalate resolution of critical issues.
  • Speedy remote support (including remote VPN) allowing us to respond same day for general issues (no need to schedule a tech and van for a physical service call).
  • A commitment from our sales and marketing teams in conjunction with our technical support team to sell only what we can support technically.
  • Priority based service call scheduling (SEV 1 – critical, SEV2 – major, but not a complete system outage and SEV3 – general service issue) to ensure you get the attention when you need it most.
  • Attention to the smallest details – we know your communications solution is mission critical to the success of your business. Our focus is to get it right the first time - designed around your needs.
  • A multitude of support agreements (with SLAs) including agreements that are designed for very small businesses and specially tailored agreements for larger enterprises with more stringent requirements.
  • Superior relationships with many of our manufacturers giving us early access to new products and releases, collaborating together on new features and functionality, enabling us to better consult with our clients regarding emerging products.
  • Project Management and Professional Configuration Services.
  • Superior customer service, with a helpful, thankful attitude, every day, with every customer.

Keywords: Trained And Certified Technicians

Contact Merbridge Networks

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