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Please select the type of support you wish to request
*It is not always optimal to perform certain types of service work on-site. We may suggest other options in some situations.
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Supply a detailed description of your issue:(*)
If you are submitting more than one drive for evaluation, please list the serial numbers for each drive below. Note:If this is a RAID configuration, please include the RAID level and type of hardware being used. There may be a nominal surcharge RAID setup.
Drive Serial Number(s):
Please choose either "No Backup", or select additional services.
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If your drive is encrypted, please provide the name of the encryption program and any extra information that could be helpful in accessing your data.
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a. Data - Compudata takes no responsibility for lost or missing data. All data is the responsibility of the customer. We strongly recommend the backup of data before a machine is diagnosed or serviced.
b. Warranty - Compudata is not responsible for the extent or limitations of the manufacturer's warranty. When a machine is serviced on behalf of a manufacturer, we are only able to honour the warranty as honoured by the manufacturer of the product.
a. Rates - With exception to service plans: There is a minimum $80 service fee to cover the diagnostic time of problems that are not covered by the manufacturer's standard warranty. The minimum fee shall be applied to the total hourly cost of the repair should the customer proceed with the repair upon diagnosis. If the customer refuses the repair, or the product is deemed irreparable, the minimum fee of $80 shall apply. The hourly rate for service is $80 per hour, billed in half-hour increments thereafter. All services are based on estimated minimum time.
b. Transport - Pick-up and delivery may be subject to additional courier fees. Outside a certain radius, travel fees may apply for on-site service.
The information in this article was current at 06 Dec 2011