MobileTech Support | OxburyGroup.com

By: Oxbury Group  09-12-2011
Keywords: Disaster Recovery, network support, It Support

Oxbury Group's exclusive MobileTech support services can provide your business with experienced professionals for your all your company's IT support & technology needs, from single incident support all the way up to a fully outsourced I.T. department solution.

All of our support staff are Microsoft Certified Professionals and CompTIA Certified A+ support professionals. We have a range of support options to suit almost every need,  whether that is simply someone on the end of a phone when there is a small (or large) problem , or whether you need  an IT contractor to cover for staff holiday or sickness.

MobileTech™ Support Service Plans

Oxbury Group's professional team can be retained to handle all your IT support needs allowing you to focus on your core business competencies. We can support your network, backup, hardware & software, break fix support and any other aspect of your business support requirements.

We deliver a friendly professional efficient and cost-effective service to you and your business. Below are some of the services that we typically help our clients with. All of these services are always made available to each client using our service packages.

  • Onsite & Offsite Support.
  • Printer Support & Maintenance.
  • Desktop & Server Support.
  • Hardware Break/Fix Support.
  • Software Support.
  • Backup System Management.
  • Resources On-Demand.
  • Disaster Recovery Plan Execution & Resources.
  • Microsoft Security Patch Management.
  • ISP Web Host Management.
  • Hardware/Software Asset Inventory Report.
  • Security Management.

  • Data Center Support.
  • Network Support (switches, routers, firewalls ect).
  • Asset Management.
  • IT Equipment Recycling & Disposal.
  • PC & Server Installations.
  • Office Relocations.
  • Anti-Virus & Anti-Spyware Solutions & Removal.
  • Data Recovery & Backup Solutions.
  • Network Management (users, apps, admin).
  • Server Management (Exchange, SQL, IIS).
  • Remote Support.
  • Access to Senior Engineer for Strategic Planning.

MobileTech™ Support Service Plan Comparison

** Minimum Monthly Hours Billed - The minimum hours that you will be billed in your package. Example; In the Business Basic package, if you only need 6 hours of support for that month, you will only be billed for 6 hours. If you only used 4 you will be billed for that packages minimum of 5 hours.

All prices quoted are in Canadian dollars. Prices are subject to change without notice.

Availability of specific features, coverage hours and response times may vary by location, product, or service level. Other limitations may apply. A service level agreement will be created for each separate client.

MobileTech™ Fully Managed Support Service Plan

* Network Support Monthly - Oxbury Group will manage your existing network connectivity. This will include troubleshooting physical network connections and already connected network devices.

*** Phone Support will be charged at the discount of $25 per hour on the Fully Managed Support - Small Office Plan.

All prices quoted are in Canadian dollars. Prices are subject to change without notice.

Availability of specific features, coverage hours and response times may vary by location, product, or service level. Other limitations may apply. A service level agreement will be created for each separate client.

MobileTech™ Support Service CUSTOM Plans

If one of our regular service packages does not meet your requirements or you are just starting out. You may want to customize a service package just for your business. We can customize a service package from 5 hours a month all the way to a full time Oxbury Group employee onsite all the time.

We are looking to support you the way you want to be supported, and we are committed to being as flexible as we can to adjusting to your unique business needs.

The information in this article was current at 06 Dec 2011

Keywords: data center, Disaster Recovery, Equipment Recycling, It Equipment, It Support, network support

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