Support & Service Level Agreements

By: M.R.S. Company Ltd.  05-06-2013
Keywords: Information Technology, software solutions, Service Level Agreements

Service Level Agreements (SLA's) are tailored based on individual client requirements. SLA programs are available for both client and M.R.S. developed software and solutions. ​We achieve the highest level of customer satisfaction by: ​•Providing professional and efficient technical support •Providing a central point of contact for problem determination and resolution • Ensuring all calls/problems are handled with sensitivity, accuracy, responsiveness and accountability • Operating as a team and leverage all internal staff and our partners including Microsoft and IBM to solve customer issues • Actively see customer feedback to drive improvement in our services, and support • Continually improving our processes to provide effective and efficient customer service Our highly skilled consultants specialize in supporting a variety of custom built applications, and are available 24/7 to work on your issues and handle "system down" situations. We utilize several automation tools to increase consistency and efficiency of our service, such as call tracking, and a searchable knowledge base. We provide e-mail support, phone support and can directly support your M.R.S. software by logging in remotely to your application. **Contact us today at to find out more ** ​

Keywords: Information Technology, Service Level Agreements, software solutions

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