At some point in the near future, virtually all enterprises will utilise IP telephony in some capacity. For most organizations, however, the question of when and how to migrate to IP telephony remains. Citel can help provide the answers, as well as the tools, to migrate your business to VoIP within your timeframe and within your budget.
Whether the PBX in place today is two years old or ten, your enterprise may have outgrown its functionality and capacity. To remain productive and competitive in the market, it may be time to upgrade to an IP PBX. That said, there is often still substantial life left in the PBX handsets and wiring infrastructure already in place.
Citel's Portico™ TVA™ accelerates the migration to Hosted or premise-based IP telephony for a fraction of the cost of "rip and replace" VoIP migration options. The solution is simple: remove the existing digital PBX in the phone closet, connect PBX handset wiring to the Portico TVA, and the Portico TVA to the new IP PBX or Hosted IP service provider. The enterprise avoids LAN assessments and hardware upgrades, as well as new wiring, new IP handsets, business disruption, and extensive retraining. Existing PBX handsets take on the functionality of the new IP PBX or Hosted IP platform, and robust new services and applications can be delivered on users' PC or laptop.
Over the last decade, many enterprises have made substantial PBX investments in equipment and applications such as Voice Mail, Automatic Call Distribution, Interactive Voice Response, and more. Contrary to popular opinion, VoIP need not make these investments obsolete. It can, however, make existing technology more cost effective and efficient.
Citel EXTender™ and PBXgateway™ equipment extends the services and applications of legacy voice networks over an IP network to remote branch locations, call centers, home based workers, and even mobile phones. Why maintain separate PBXs and KTSs at each location when a single PBX can provide unified features and applications across the enterprise? With Citel, productivity is increased, costs are reduced, resources are more effectively utilized, and both customers and employees are better served. It's a smart first step in the migration to IP telephony.