Customer happiness isn't a final destination arrived at through the simple 'sale' of a product. As an innovative solutions provider for entertainment systems, Farrow AV understands this. That's why we start with listening to customer needs, helping them select the right products, and then follow through with a system that's completely designed for them. Back it all up with training and on-call customer support and you're certain to achieve that elusive sweet spot: complete customer satisfaction.
Unlike retail outlets, Farrow AV's customer service begins before the sale of any product and is maintained well after installation. We ensure complete customer comfort levels by providing customer training and support for a minimum of 60 days after installation. Plus, we document components and install methods with pictures and descriptions for easy troubleshooting and evaluating expansion capabilities down the road.
For the convenience of our customers, we also offer customized support packages, emergency support, repairs, and yes, of course we make house calls.