Telephone Number Lookup
Retrieve customer details by entering only the
telephone number. Chopstix will display previously
entered name, address, and special instructions from
Area Code Pre-Entry
Select a local area code and Chopstix will pre-enter
the area code into the telephone number lookup. Reduce
typing and speed order entry.
Telephone Number Extension
Enter an internal extension number for corporate
customers to bypass the operator or for late night orders.
Apartment and Building Entry
The unit number in a multi-tenant building is entered
separately from the building address allowing it to be
clearly displayed on the customer receipt for delivery
orders. Chopstix can also store additional building
entry instructions to assist drivers in successfully
delivering the order such as building entry codes,
instructions to outdoor events and room numbers for
Enter driving directions for difficult to find
addresses, major landmarks, or main cross streets to
assist drivers in locating the address.
Repeat Order Count
Chopstix displays the number of times the customer has
ordered. Use the count to identify regular customers or
for new customer specials.
Multiple Delivery Methods
Select at order time the method of delivery which will
be printed on the receipt enabling you to separate
orders by delivery method. Keep pickup orders hot by
the door while orders for delivery can be made ready
for fast driver turnaround.
Customer Last Order Recall
Retrieve all the items from the customer's last order
and load them into the current order. Quickly repeat a
favourite order, or helpfully suggest items the
customer previously enjoyed.
Change Customer Telephone Number
Transfer all customer details to a new telephone
number, no retyping required and all order history is
preserved with the new number.
Complaints and Account Credits
When a customer has a complaint about an order,
preserve the customer relationship and ensure a future
order by recording the complaint and applying a credit
to the next purchase or purchases. Chopstix
automatically applies the credit balance to future
orders until the balance is exhausted.
When a customer has a special request, store it with
the customer details. Surprise your customers by
remembering their previous requests during the order
process. All special instructions will be printed on
both kitchen and customer receipts.
Menu Code Item Entry
Enter items based on your own menu codes to keep pace
with customer order speed. Simply enter quantity and
code to complete the item and the full name and price
are automatically inserted.
Real Time Totals
All totals including taxes, discounts, delivery charges
and specials are displayed on-screen as each item is entered.
Per Item Instructions
Insert special instructions to any individual item on
the order. Swap ingredients, specify cooking
instructions or reinforce allergy requirements. All
item instructions are printed on both kitchen and
Item Style Choices
Each menu item may have multiple styles assigned to
differentiate similar items. Some uses include choice
of sauce type, cooking length or main ingredient.
Each menu item may have multiple unvalued items
attached to it for inclusion on the printed receipt.
Use extra items to include specific condiments,
cutlery, or prepackaged additional items such as soup
crackers or dry noodles.
Chopstix allows the creation of special combo menu
items which contain one or more sub-items with a
package price. Each sub-item is individually displayed
on the order and all normal item features such as
styles, extras, and special instructions are available.
Combo Item Override and Adjustment
Change any combo sub-item, allowing substitution of
combo components. The price of the combo can be
manually adjusted up or down on each sub-item to
account for the price difference between the original
item and its replacement.
Multiple Payment Methods
Select a payment type during the order process and it
will be printed clearly on the receipt to assist with
external payment processing. Use the payment method to
ease reconciling daily totals for cash, credit card and
Credit Card Information
Gather customer credit card information during the
order process to ensure cardholder signature by
printing card info and signature line on the receipt.
The void payment method allows the creation of
specially designated orders that can be used to account
for non-standard events. Chopstix balances the need for
accountability with the reality of canceled orders,
refused deliveries, and special circumstances.
Custom Business Rules
Chopstix supports running custom business rules to
implement policies such as waived delivery charges,
free items, specials, cash and pickup discounts, linked
items, and more. Contact us for more information.
When a Cash payment is chosen the Cash Helper window
will appear during receipt printing to assist with
calculation of change to be returned based on cash tendered.
Chopstix will reprint an order receipt when necessary,
such as during printer failure or the original receipt
is damaged during order preparation.
A manual discount in dollars or percent can be applied
to any order. Reward loyal customers, set favourable
pricing for large orders, or handle off-menu items with
A manual delivery charge can be set or waived that
overrides normal business rules charges.
Quick New Order
Immediately abort the current order and begin a new
order with a single keystroke.
Retrieve the last posted order without first entering
the customer telephone number.
Multiple Local Terminals
Chopstix supports multiple additional terminals
networked to the main terminal. No additional licence required.
Two Column Receipt
Chopstix generates a split receipt format that places
the kitchen and customer copy of the receipt side by
side for use with perforated paper. Both receipts are
printed simultaneously to avoid lost or mixed-up
receipts in a busy establishment.
The exact time that the order was posted is printed on
both receipts. Useful for determining wait and delivery times.
The method of delivery is included in the details
portion of the receipt to prevent incorrect delivery.
The method of payment is clearly printed at the bottom
of the receipt to prevent orders requiring additional
actions such as physical card swipe from being
delivered before payment.
Per Item Instructions
Each item special instruction is clearly indicated on
both receipts to ensure the instruction is complied
with by staff.
In jurisdictions that require a tax registration number
declaration on the receipt, one or both tax
registration numbers may be printed on the receipt.
Credit Card Signature Line
A signature line is printed on the receipt when a
credit card is used to order. Avoid charge-backs by
obtaining the customer signature at delivery.
Custom Business Rule Items
Items added as a result of custom business rules are
printed in the order portion of the receipt below a
blank space to clearly differentiate. This allows
behaviour such as sauce choices or free items at
certain purchase levels to be appended to the order.
Menu item extras are printed below the order section of
the receipt to clearly indicate the difference from
normal items. If these items are prepackaged, this
section can be used to speed order packing during preparation.
When an account credit has been applied to an order, or
a manual negative balance was placed on the account,
the credit balance remaining is printed on the receipt.
Optimized for line printers, the simple design of the
receipt permits high speed printing to keep pace with orders.
Receipt Quality and Speed Settings
Increase the quality or the speed of receipt printing
based on printer capabilities and business requirements.
Receipt Print Queue
Once an order has been posted, the print job for the
receipt is queued and Chopstix is ready to take a new
order while the receipt is still printing. When
multiple terminals are in use, a single receipt printer
may be shared.
Web-based Menu Manager
Use a standard web browser to maintain the menu for
Chopstix. Add new items, change prices, redefine
specials all through standard web forms.
Menu Item Generations
Chopstix tracks changes to the menu so it can preserve
order history while allowing menu changes at any time.
Retrieving an old order will always show the menu item
as it was at the time of the order.
Show all orders for the day including daily totals for
subtotal, discount, delivery, taxes and total receipts.
Orders may be individually opened to view item details,
and any special instructions posted with the order.
Opensource Database Format
All information gathered by Chopstix is stored in an
opensource database format provided by SQLite. Create
additional reports by querying the database directly,
and rest assured your customer and order data is not
locked into a proprietary format.
The Chopstix database can be backed up in an industry
standard SQL statement format. Use the backup to
restore Chopstix or export it to another database for
your own use.