HealtheNet devotes considerable resources and several departments to providing our clients with superior service. From implementation to oversight and support, we are committed to offer service that is the most personal and proactive available.
Three departments are housed within the Client Services division - Quality Assurance, Transcription Services and Client Support. Two additional departments, Implementation and Technical Services, also deal with aspects of client service.
Quality Assurance and Transcription Services work closely with our transcriptionists, providing active monitoring and control over the quality of transcription. Our team, as well as our transcriptionists, have all the resources needed to maintain the quality of work at the highest standard. Client concerns are addressed directly by the Manager of Quality Assurance. Corrections are made immediately and all comments or questions are quickly addressed. Our transcriptionists are thoroughly trained and tested, held to the highest expectations and continuously monitored for quality.
Our Client Support team has a central function in the broad scope of our work with clients. This team monitors workflow at all times to ensure necessary turnaround times and uphold our responsive service. It is also this team's responsibility to support our clients 24/7/365. We always have qualified people, with hands-on experience, available to meet the needs of our customers.
The Implementation Team is under direct management to ensure proper and timely delivery of new contracts. We carefully survey the environment in the field, and create a plan to provide the greatest benefit and most timely execution for our customers.
Technical Services supervises the continual smooth operation of our systems environment, and also serves as a backup to Client Services for the escalation of support issues. They provide second and third level support, and assure an uninterrupted workflow for all clients using our systems.