Our Services | SERVICE 800
A world of survey and measurement options.
Mastering the tools of data collection.
We have state-of-the-art technology and resources in place to cost-effectively collect data via the phone, web or a unique phone-web combination that utilizes the best of both methods for optimal results. Using these tools, we gather information for:
- Transactional surveys
- Relationship surveys
- Pre- & Post-Training surveys
- Customer Loyalty – NPS (Net Promoter Score)™
- Six Sigma™ or Voice of the Customer (VOC)
- SLAs (Service Level Agreements)
Helping you hear your customers, and watch your personnel.
In addition to giving you breakthrough customer insights, our services allow you to monitor the performance of your authorized service providers, channel partners, contractors and agents. You can also keep a close eye on internal functions – such as your help desk, field service teams, sales, order fulfillment, customer service, tech support, HR and other support teams – to ensure they are performing up to standards.
How the process works:
- Together, we will sit down and listen to your project goals, then decide on the best SERVICE 800 solutions, along with a schedule and budget to meet your needs.
- If needed, our questionnaire design team can help establish your questions, for smooth flow and to ensure we are capturing the data you are looking for.
- We will receive your data files from your systems, according to a mutually agreed schedule.
- We will validate, convert and select data following unique specifications.
- We will perform personal and professional follow-up contacts via phone or web surveys.
- We will immediately alert managers to sensitive or troublesome customer situations.
- You will receive near real-time web based reporting of results.
- We will provide benchmark comparisons to your industry peers.