Terms & Conditions
Purezza Skin Care Inc. wants you to be satisfied with your purchase. Please read the following about our return policies and insist that you check shipments before accepting them.
Damaged Goods Spoiled Product
We do our utmost to ensure your product is packed and delivered safe and sound. On occasion the contents have been abused without signs of distress on the box (dropping, crushing, thrown or kicked). Open the box in front of the courier before signing. If the product looks like it has leaked or damages have resulted from shipping, do not except it! Return the item in its original box so we can assess the problem and put an insurance claim through. We will give you a replacement or your money back promptly. Call, fax or e-mail us of these events immediately!
We have a high degree of cleanliness and thorough testing of products before it ever leaves our facility. No company is flawless, but we are proud to say no company or individual has ever asked for a refund due to a spoiled or contaminated product. Not to say that a production error on our part would ever occur. We realize that using a number of natural ingredients that are source from around the globe (which include specifications and QA reports) a minor problem might result. If you feel that there is a noticeable flaw in the product, call us immediately. Unsatisfied Purchase
If for some reason our product does not live up to your expectations, you have 30 days to request a credit. No merchandise may be returned without prior authorization. Returning product will be the responsibility of the customer (like returning merchandise to a store). When returning product, any shipping or customs charges including, duties, taxes and brokerage fees are the sole responsibility of the customer. If the product is not in a saleable condition, there is a 30% charge (restocking fee) for the value of the product (excluding shipping charges) to cover disposal (as we do not sell or repackage returns). Errors associated with misinterpreted verbal or telephone communications will be the sole responsibility of the customer. Please use our website whenever possible to place your order. Third Party Complaints
If you are a distributor or an individual who purchased a product as a gift and the client is unhappy with the item..call us directly. This is to clarify the actual complaint and to lessen the aggravation the client or recipient is feeling. If there is no suitable explanation, we can either call them at an arranged time, or they can call us directly. Please note, if you have intentionally or un-intentionally mislead individuals with false information regarding the use of this product, we will in no way support those misleading results or exagerated claims you have made. Liabilities
Purezza assumes no liability for misuse or abuse of its products. All of our products are extensively tested and do not make claims without substantiating them. Common sense prevails. read instructions. If you have allergies or adverse reactions to certain ingredients, read the label before using. Whether ingested, damage to property / materials or personal injury results from using our product in a careless manor.. we are not responsible.