Miradore - Product

By: Miradore  09-12-2011
Keywords: Configuration Management

Miradore is a web-based IT lifecycle management system with integrated asset management, configuration management, and lifecycle management tools built around ITIL best practices. The underlying modular design and easy-to-use interface have led to a revolutionary approach to systems management. This brings transparency to all functions involved in the device lifecycle management process, including purchasing, installation, helpdesk support, onsite operations, management, and software package building.

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Multi customer support

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Real-time asset management

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Integrated configuration management

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Automating software and configuration changes

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Operating system installation and hardware replacement

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Self-service portal with approval workflow

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Key performance indicators and reporting

With Miradore’s dynamic real-time asset management system, IT Service Providers always have up-to-date information about all of their IT assets – from desktops and laptops, routers and switches to software purchased and installed on devices. As Miradore is used by multiple IT roles, asset information is continually updated whenever a change is made, giving enterprises reliable real-time information. In addition, Miradore’s 3rd party connectors for Microsoft Active Directory, Microsoft WSUS, and many antivirus products, for example, ensure maximum asset integrity by cross-referencing all your enterprise’s information sources.

With Miradore's built-in configuration management system, changes to devices are easily implemented and automatically recorded in the configuration management database. When a device is reinstalled, all the user’s information is re-applied to the device to eliminate the need for technicians to spend hours restoring the device to its original state. Every action in Miradore is recorded and logged, helping enterprises achieve more transparency throughout their customers’ operations and improving SOX (Sarbanes-Oxley Act) compliance.

Keywords: Configuration Management

Other products and services from Miradore

09-12-2011

Miradore - Services

To make using our system as easy and trouble free as possible, we provide a product support extranet for registered customers and partners. At Miradore we are committed to making our partnership with your business a success. Search the Miradore knowledgebase for help and tips. Download the latest product releases and fixes.