IT Direct

By: I T Direct  09-12-2011

The IT Direct Technology Life-cycle Model

The IT Direct Technology Life-cycle Model is designed to help your company leverage its technology assets to improve customer service, boost profitability and manage your total cost of ownership. Our life-cycle takes you through five phases to help you effectively manage your technology environment from discovery through re-evaluation.

PHASE I: Discovery.

Our goal is to understand your true needs so that we may be a better partner. We start by asking detailed questions to better understand your business and IT needs. What are your business goals and objectives? What is your current infrastructure? What are your growth plans?

PHASE II: Analysis.

A network analysis is conducted to analyze your current infrastructure and future IT needs in order to design a network that is what you need, when you need it. What hardware and software do you own? How is it configured? Where is it located? Does it conform to corporate standards?

PHASE III: Implementation.

After a technically sound solution is designed, we will implement it, on time and on budget. We involve you, our customer, to the level you desire in the project. We give you status reports and project completion reviews.

PHASE IV: Service & Support.

Providing quality service and support, you can choose block-time support, help desk, on-site maintenance and or remote network management, as well as complete outsourcing of your IS needs.

Phase V: Re-evaluation, refresh, disposition.

Making sure your assets are working for you at all times, we will re-evaluate your IT needs and suggest enhancements and/or disposition. We will periodically meet with you to review your update plans and goals, and assist you in budgeting to keep you financially, as well as technically, on track.