As a leader in business process outsourcing, Global Softech combines technology skills and expertise to help you improve the performance of your business. Our integrated solutions combine skilled professionals with a proven infrastructure to deliver operational support for all banking, insurance, technology, and customer loyalty businesses.
The advantages of outsourcing with Global Softech are manifold including:
- Cost for qualified personnel is amongst the lowest in the world.
- Highly qualified and technically skilled english-speaking work force.
- Availability of broader bandwidth and high speed links making it possible to transfer data and
- communicate instantly.
- Jobs sent to India at the end of the working day are processed and sent back to you the very next morning taking advantage of the differing time zone.
Whether you are managing a 5-million record direct mail program, conducting marketing research, or just have a room full of paper forms you want converted to electronic format, Global Softech's data entry services will meet your objectives for data accuracy, turnaround time, and cost.
Global Softech's work incorporates document scanning and a combination of key-from-image and advanced data capture and recognition technologies to achieve greater forms processing accuracy and efficiency. We also utilize a sophisticated address cleansing process assuring the most accurate, current address data possible.
When appropriate, we will scan source documents on the client's site using our equipment and staff. And, for direct mail campaigns we can arrange to have the mail received directly by us, opened and batched for scanning or data entry.
Our clients are involved in such activities as database marketing, direct mail advertising, marketing research, retail customer loyalty programs, banking and insurance, and education. Projects range from simple forms having only a few fields to lengthy, multi-page documents.
We have a workforce of a large number of data entry operators working in multiple time zones. They access our servers 24 hours a day, 7 days a week and process over 500,000 documents monthly.
Global Softech provides a growing range of inbound and outbound voice and web-based CRM (customer relationship management) services for technology, financial services, travel, telecom, and retailing clients. Our specialty includes: inbound customer support; technical help desk services; financial advisory services; and outbound sales and market research.
Global Softech management processes have been developed to ensure high customer satisfaction with consistency, modularity and scalability across all of its operations. Global Softech consistently achieves greater than 98% customer satisfaction on all client programs, which significantly exceeds industry norms. Not surprisingly, Global Softech has been recognized by its peers as a high quality outsourcing firm in the call center industry.
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Global Softech delivers a complete line of digital content outsourcing services via our recently-launched division. A full service digital content outsourcing provider serving many corporations, institutions and government agencies worldwide, Global Softech employs a large team in our production facilities in India.
Global Softech's skilled workforce customizes data from various paper-based sources, microfilm and fiche, electronic files, and library databases into structured electronic forms using SGML (Standard Generalized Markup Language) and XML (eXtensible Markup Language) for efficient data storage, web delivery, and online information exchange.
Global Softech solutions harness hundreds of content specialists at modern purpose-built facilities in the India. Collaborating in real time, this large staff generates and enriches enormous quantities of digital content each day. Our facilities enable SPI’s clients to take advantage of the unique skills found in our production location, which reduces our clients’ costs while improving quality and speed. With this unique infrastructure, our highly skilled staff, and quality management, Global Softech can tackle the most demanding conversion challenge.
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