Ocean Electronics - Maintenance Contracts for SGI Hardware

By: Ocean Electronics  09-12-2011
Keywords: Maintenance Contracts

Maintenance Contracts for SGI Hardware/Systems By Ocean Electronics

  • Unlimited next Day Advanced Exchanges & Repairs
  • On-Site Technical Field Service
  • Telephone Technical Support available 24 hours, 7 days a week.
  • 15 Minute Maximum Call-Back Time
  • Step-by-Step Telephone Assistance
  • Responsive Problem Resolution
  • Committed to Exceptional Quality and Service
Service Delivery     Basic Elite Critical Critical +
Systems
SGI, SUN, IBM, HP X X X X
Refurbished   X X X X
Upgrades X X X X
Account Support Features
8x5 X X
24x7 X X
Telephone Technical Support T T T T
Next day Parts and Hardware Support X
15 Minute Call Back X X
On Site Hardware Support X X X
Same Day Resolution X
4 Hour Response time  R R RR
On Site Spares X
Help Desk X X X X
Training D D D D
Post-Incident Follow-Up X X X X
NOTES: 

R
      = M-F 8:00 to 5:00pm Local Time excluding Holidays.
RR    = 7 days / week, 24 hours / day Including Holidays.
T     = Telephone Support is available during the same times as the level of service purchased. 
D     = Training costs depend on type of system trained on and number of people.

Silicon Graphics is a registered trademark of Silicon Graphics, Inc., Mountain View, Ca

Keywords: Maintenance Contracts