Shop FAQs | Starbucks Coffee Company

By: Sarbucks Coffee # 75986  09-12-2011
Keywords: Coffee FAQs

Can I buy coffee online?

How can I check on my order status?

How can I cancel my order?

How can I check on my order status?

How can I cancel my order?

If you would like to cancel your order, please call 1-800-STARBUC (782-7282) so that a customer service representative can determine whether the order has been shipped.

Can I place an international order through

Currently, we cannot ship website orders outside of the United States or Canada.

What forms of payment does Starbucks accept?

Starbucks accepts Visa, MasterCard, Discover, American Express and the Starbucks Card for the purchase of CDs. For the purchase of U.S. Dollar Starbucks Cards, we accept Visa, MasterCard, Discover and American Express. For the purchase of Canadian Dollar Starbucks Cards, we accept Visa and MasterCard. We do not charge your credit card until your order is shipped.

How can I place an order by phone?

If you prefer to place your order by phone, please call 1-800-STARBUC (782-7282).

Brewing Equipment FAQs

Where can I find warranty information for my machine?

For non-Starbucks branded equipment, please contact the manufacturer directly. Here are some phone numbers for these manufacturers:

  • Baratza: 1-425-641-1245
  • Bodum: 1-800-232-6386 (for customers in US); 514-636-4512 (for customers in Canada)
  • DeLonghi: 1-866-528-8323
  • Krups: 1-800-526-5377
  • Saeco: 1-800-933-7876

All Starbucks Barista-branded espresso machines, brewers and grinders have reached the end of their time under warranty, and we can no longer support the replacement of defective parts or products. We’re sorry for any inconvenience this may cause.

How can I check that water in my espresso machine is flowing correctly?

First, clean the showerhead screen extremely well. Then do a flow test through the brew head (without the portafilter). Water should pour at a rate of 8 fl. oz. per 35-45 seconds, or less. If it pours closer to 50 seconds, then the machine needs to be descaled (please see instructions).

To verify that the portafilter is okay, do a water flow test with an empty portafilter. The rate should be approximately 2 fl. oz. of water per 15-20 seconds. If it’s closer to 25 seconds, check the basket screen and possibly soak it in decalcification solution.

Why does the espresso drip so slowly, or not at all, out of the portafilter in my espresso machine?

Check the following possibilities:

  • Is the portafilter fully inserted into the brew head?
  • Verify that the portafilter basket holes or brew head screen holes aren’t clogged.
  • Is coffee too finely ground, the portafilter basket too full, or the coffee tamped too hard?
  • Does the machine need priming?
  • Is there water in the tank?
  • Check to see if the steam button is engaged.

Why is the espresso flowing through the pour spouts of my espresso machine so quickly?

Confirm that you’re timing the flow rate from the moment you turn the brew function on, until the time you turn the brew function off. If the coffee is pouring too quickly, and if your coffee is not to your liking, check the following:

  • Is there enough coffee in the filter basket?
  • Is the coffee too coarsely ground?
  • Is the coffee stale or otherwise unsuitable?

Why is there no foam when I steam the milk using my espresso machine?

Practice is the key to achieving the type of foam you desire. We recommend pouring refrigerated milk into a chilled stainless steel steaming pitcher for the best result. Also, heat the milk to approximately 150-170°F (use a cooking thermometer). If you’re not getting the foam you desire, check the following:

  • Is the milk cold enough prior to steaming?
  • Foaming must be done before steaming milk.
  • Is the pitcher too full of milk, or not full enough?
  • Is the steam knob open too far, or not far enough?
  • Is the steam wand submerged too far below the surface of the milk?

Why does my espresso machine’s pump engage as soon the power is turned on?

Check the two most common causes:

  • The Steam Knob is slightly open and it needs to be in a more closed position.
  • The Brew button is engaged and it needs to be turned off.

Why does water immediately flow from the steam wand when my espresso machine is turned on?

The steam knob may be slightly open. Twist the steam wand knob towards you, firmly, to a fully closed position. If this does not solve the problem, please contact the Warranty Services team at 1-800-334-5553.

Why won’t my espresso machine prime correctly?

Check the following possibilities:

  • The water tank reservoir is empty.
  • The machine is not plugged in or turned on.
  • The intake hose is crimped or obstructed.
  • The brew head screen is dirty. (Clean it following instructions.)
  • The machine is vapor-locked. (Please see the instructions in the next question.)

Why isn’t water coming through my espresso machine?

The machine is probably vapor-locked. This often happens if an attempt to prime the machine was made after the machine has been heated. It’s possible that super-heated air in the boiler is creating pressure on the pump, hence the lock. Solving this issue could take up to six minutes.

  1. Let the machine completely cool.
  2. Fill the water tank reservoir with cool, fresh and filtered water. Make sure the brew head screen is clean, waffle side up, smooth side down, and that the water hose is not crimped.
  3. Put cups under the brew head and the steam wand. Turn on the power switch and immediately open the steam wand knob. Let it run for 2 minutes.
  4. At the 2-minute mark, turn on the brew button and let it run for an additional 2 minutes.
  5. At the 4-minute mark, turn the brew button off and keep the steam wand open for another 2 minutes. Then turn off the machine.
  6. Normally, after 2-4 minutes, water will begin flowing through the machine. After one cup of water has flown through the brew head and the steam wand, the vapor lock will be fixed. If this doesn’t happen, and no water is flowing after 6 minutes, turn off the machine and wait until the brew head is cool to the touch. Then repeat the process.

Why is water or coffee leaking over the top of the portafilter when I use my espresso machine?

Put an empty portafilter into the brew head and be sure it is firmly in place (to the right). Turn on the brew button. If leaking persists, check the following:

  • Is there too much coffee in the portafilter basket?
  • The brew head screen may be clogged. Check that all the holes in the brew head screen are clear and that screen is in place properly (waffle side up, smooth side down). If no water flows over the top of portafilter, the problem has been solved.

If water still comes over the portafilter handle then the showerhead gasket may be dirty. Push a wet towel up into the groove around screen. Pull the towel around the groove until the towel and the groove are clean. After cleaning the screen, test the portafilter again.

If water still leaks from around the portafilter, the showerhead gasket has a small crack in it. Call to order a new gasket from Warranty Services at 1-800-334-5553.

If water is leaking from the acorn screws above the brew head and portafilter, call Warranty Services for help at 1-800-334-5553.

Why should I follow the Prime-Steam-Prime-Brew steps with my espresso machine?

Priming helps to clear the steam wand and brew head of any leftover steam or water and fills the machine’s system with fresh water from the tank. In addition, it ensures that your machine’s boiler reaches the proper temperatures for steaming and brewing. The Prime-Steam-Prime-Brew process can help prevent your machine from becoming vapor-locked by making sure that no air is trapped in the internal hoses and it will extend the life of your machine. See below for instructions on the Prime-Steam-Prime-Brew process for your Starbucks Barista Espresso machine. If you have a Starbucks Italia or Digital Italia, or a De’Longhi Magnifica, check the owner’s manual for usage instructions.

How do I follow the Prime-Steam-Prime-Brew process with my espresso machine?

Make sure that the portafilter is not connected to the machine during priming and steaming. Using the following list of steps, you should prime your machine each time it is turned on for optimum performance.

  1. Press the power button to turn the machine on. Do not wait for the ready light to illuminate.
  2. Turn the steam knob open – do not wait for the ready light to illuminate – and dispense four ounces of water from the steam wand into a cup. Close the steam knob.
  3. Press the brew button and dispense four ounces of water from the brew head into a cup. Press the brew button again to turn water off.
  4. Once the ready light is illuminated, press the steam button. This will cause the ready light to turn off.
  5. When the ready light comes on again, turn the steam knob open to release any remaining water from the wand into a cup. Close the steam knob.
  6. Fill a chilled pitcher with milk. Submerge the tip of the steam wand in the milk. Turn the steam knob open to steam the milk. Close the steam knob to stop steaming. (Note: The ready light may turn off during steaming. This is normal.)
  7. Wipe the steam wand with a damp cloth immediately after steaming to remove milk residue.
  8. Press the steam button to turn the steam function off.
  9. Turn the steam knob open to release any remaining steam from the wand into a cup. The steam will turn into a stream of water. Dispense four ounces of water from the steam wand into a cup. Close the steam wand.
  10. Press the brew button and dispense four ounces of water from the brew head into a cup. Press the brew button again to turn the water off.
  11. While waiting for the ready light to illuminate again, fill the portafilter basket with coffee. Do not tamp your coffee. Attach the portafilter to the machine, pull it tightly to the right so that the handle is just past center, then allow it to spring back slightly to the left.
  12. Place shot glasses under the pour spouts of the portafilter.
  13. When the ready light is illuminated, press the brew button to brew and dispense espresso shots. When you’ve finished brewing shots, press the brew button again to stop the flow of coffee.

What can I do when the coffee is brewing too cold for my taste?

Coffee should never be so hot as to potentially burn your tongue. However, if the temperature seems too cool for your preference, check the following possible causes:

If you have a Starbucks Barista® series espresso machine, your portafilter and shot glasses need to be preheated. To preheat the portafilter and glasses, fit the empty portafilter onto the brew head and run hot water through the empty portafilter.

With a brewer from the Starbucks Barista Aroma® line, you may want to preheat the carafe with hot water first. After brewing, make sure carafe’s lid is tightly closed.

  1. Brew with ground coffee that is at room temperature.
  2. Steam milk before brewing the espresso.
  3. Check that the ready light is illuminated prior to pulling espresso shots and, again, before steaming.

Why should I descale my brewing machine?

Descaling (or decalcifying) helps to remove mineral buildup from the internal workings of your espresso machine or brewed coffeemaker. Mineral buildup can slow down or stop the machine from working. Decalcifying can help water flow through the machine, ensure the ready temperature is quickly reached, clean the showerhead screen and portafilter basket, and clear buildup from the steam wand. See below for instructions on descaling your Starbucks Barista Espresso machine. If you have a Starbucks Italia or Digital Italia, check the owner’s manual for descaling instructions.

How do I descale my brewing machine?

We recommend using the Starbucks Barista Cleaner or a natural citric acid based decalcifying agent such as pulp-free lemon juice. Use one packet of Starbucks Barista Cleaner mixed into one full tank of water. It’s best to let the Starbucks Barista Cleaner dissolve completely in warm water prior to adding it to the cold water in the tank. As an alternative, you can use 4 oz. of bottled, non-pulp lemon juice mixed into one full tank of water. Please do not use more than 8 oz. or 1 full cup of lemon juice. For best results, descale every 3-6 months. (Do not use vinegar.)

  1. Read the decalcifier agent directions. Put the correct proportion of decalcifying agent into the water tank reservoir. Fill the water tank with water, and mix thoroughly. Replace the tank.
  2. Remove the single screw holding the flat, round screen underneath the brew head area. The water will now come out in one solid stream. Place one cup under the brew head area and one cup, or other container, under the steam wand.
  3. Turn power on and immediately run one cup of the solution through the steam wand and one cup of the solution through the brewing area. Please note: Do not wait for the ready light to illuminate. Do not use the steam function during the descaling process – simply let the water flow through the steam wand.
  4. Turn the machine off and let the solution sit for 30 minutes. This allows the descaling solution to dissolve internal mineral buildup. Please note: do not let the solution sit longer than the recommended time.
  5. Turn the machine back on and run the majority of the solution through the machine, alternating between the brew head and steam wand. Please note: do not run the machine out of water.
  6. Turn power off (before the water tank is empty). Remove the water tank. Rinse and refill the water tank with fresh, filtered water and reinsert.
  7. Turn the machine on and run 3-4 tanks of fresh water through the machine to rinse. Again, alternate between flowing water through the brew head and the steam wand.
  8. Turn off the machine and unplug it from the power outlet. Let the machine cool thoroughly.
  9. Replace the brew head screen in the brew head with the smooth side of the screen facing down. Please note: Do not use the machine until the brew head screen has been replaced.

Keywords: Coffee

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