Services - GroundWork

By: Groundwork Open Source  09-12-2011

GroundWork is committed to the personal and corporate success of every one of its customers and partners. We know that our customer’s success depends in part on a great open platform product that delivers comprehensive monitoring coverage. We are also acutely aware that customer success also depends on how the monitoring solution is planned, designed, deployed, operated, and managed.

We have been close observers and partners with thousands of organizations deploying GroundWork software in hundreds of different types of applications. Based on this experience, GroundWork offers highly specific and efficient services designed to make available situational best practices that save time, money, and confusion at every stage of the monitoring system lifecycle.

Our service offerings include:

Planning Phase
  • Monitoring Solution Design and Implementation Planning
  • Rationalization of Multi-Tool Monitoring
Implementation Phase
  • Pilot Project and Knowledge Transfer
  • Production Roll Out
  • Interface Development for Ticketing, CMDB, Change Control, and Third Party Monitoring Tools
Operations and Maintenance Phase
  • Value Assurance Visits
  • System Administration Out Tasking
  • Design Workshops for Dashboards, Reports, and Maps

If you are interested in learning more about our services, please contact your GroundWork account manager, or use the contact form on the right.


Other products and services from Groundwork Open Source

09-12-2011

What We Monitor - GroundWork

In some cases more than one tool will be used, for synergistic effects and greater efficacy, but much of the “nuts and bolts” of monitoring is done with Nagios®. The configuration of this part of GroundWork is done by collecting commonly checked metrics into Profiles, which can then be applied to hosts. The target can be a server, a network device, an application, database or web server, or even an abstract collection of other objects.


09-12-2011

Products - GroundWork

It tracks and records availability, gives you rapid problem notification, and presents trending data and reports for all of your IT infrastructure, using an enterprise class portal with customizable dashboards. It’s simple, open, XML feeder format means your applications can feed their data to GroundWork, letting GroundWork take care of normalizing and displaying what your applications are trying to tell you.


09-12-2011

Enterprise Edition Overview - GroundWork

Enterprise Edition provides availability and performance visibility for large, heterogeneous and distributed environments comprised of thousands of systems, for mid-sized environments with hundreds, or small installations with just a few nodes.


09-12-2011

GroundWork Monitor: What’s New - GroundWork

GroundWork Distributed Monitoring Agents have been updated to include the latest version of WMI scripts, additional functionality, major bug fixes, and several performance and reliability issues have been addressed. Event Console enhancements – Vast improvements have been made to the Event Console, including UI/UX tweaks and additional search options, allowing for tighter integration into typical NOC operations.