ServiceFIRST : Pantel International

By: Pantel  09-12-2011

Perhaps the most important aspect of any communication system is knowing that help is available when you need it. Pantel is fully committed to providing warranty service, and post-warranty service level agreements – ServiceFIRST - for all our products and services. Our expertise in LMR enables us to quickly diagnose integration issues which may arise, and comprise a solution to address them.

ServiceFIRST incorporates trouble ticket software designed to streamline logging, tracking, and resolution of customer support issues. This program provides customers a tool with which to initiate support requests via our online portal, and receive continuous updates as the request progresses towards final resolution. This provides customers with easy access to all current and previous support requests, and ensures that they have direct access to the support system.

Pantel offers three levels of our ServiceFIRST program to suit your desired level of service. From simple troubleshooting to 24/7 support, each standard ServiceFIRST program provides varying levels of service. Customized programs can also be arranged based on specific customer needs.

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Training : Pantel International

Our technical training course enables customer-appointed technicians to understand the composition of the system and how to perform first-line troubleshooting. Pantel also offers “train-the-trainer” courses, enabling customers to perform their own training courses as new operators and technicians come online. Pantel offers both Operator and Technical training courses for all InterTalk installations, either onsite or at Pantel’s facilities.