Order-Taking | Answering Services | Call Centre

By: Telelink Call Centre  09-12-2011
Keywords: Customer Service, Customer Service Representatives, Answering Service

Today’s customer shops when it’s convenient for them. With the increase in online shopping, it’s no wonder that fewer people are taking time out of their already hectic schedules to go to a mall! Are you ready to answer the call or process an order at 2 a.m.? With Telelink’s order-taking service you will never miss another sales opportunity.

It’s a fact that the majority of customers will not leave a message and many will not phone back if their call goes unanswered. Telelink’s answering service allows you the opportunity to enhance your business and improve customer service. We provide friendly, knowledgeable responses to customer enquiries, ensure you receive timely and accurate messages and use the most innovative technologies to record and store your critical information.

24/7/365 means increased sales
At Telelink we understand you can’t be there 24 hours a day. That’s why our order-taking services allow you extend your hours of operation and increase sales – without having to hire more staff. We can process orders online or via customized order software, 24/7/365. We liaise directly with your fulfilment channels or, if required, provide you with fulfilment services.

Order-taking with timely responses that lead to results
Imagine your customers being able to place an order at any time, from any location. Think about having an award-winning, ISO-certified team answering your calls. Telelink offers reliable order-taking solutions so you never miss a sale! Our customer service representatives are fully trained in your product offerings, ensuring consistent quality service and accurate order-taking sales. We can handle high call volumes, offer call monitoring for security and efficiency and use leading edge technologies to ensure accuracy. When your customers need to place an order, we’re here to answer – helping you concentrate on growing your business.

Keywords: Answering Service, Customer Service, Customer Service Representatives

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