Process Improvement, Board of Directors

By: Gdp Consulting  09-12-2011
Keywords: Human Resources, Writing, Strategic Planning

Governance Consulting

• Outlining the 11 models of governance
• Determining which model meets the needs of the board
• Outlining how governance is different from management
• Writing governance constitution, by-laws, and policies
• Identifying the skills needed by board members
• Providing professional development for board members
• Facilitating the development of organizational culture change strategies
• Facilitating public consultations
• Outlining what needs to be done to meet accountability requirements

◦Of the board as a whole
◦Of committees
◦Of the board members
◦Of the CEO

Available training modules include:


"Dr. Kelleher-Flight is very knowledgeable on the subject of governance. She kept us focused on the task at hand and involved us in the discussions on each aspect of governance. She quite willingly and capably answered our questions. She makes the distinction between governance and management quite clear."
Hubert Langdon, Board Member, Nova Central School Board

Management Consulting

• Understanding the difference between management and governance
• Writing operational policies
• Studying work flows
• Recommending program needs (right-sizing/realignment)
• Consulting re program design
• Developing operational plans
• Developing work plans
• Developing monitoring processes
• Mapping change management and organizational culture change strategies
• Outlining how executives support the board without encroaching on its role


"Thank you for your excellent work in the preparation of the report. It is most comprehensive and your presentations on this Report were excellent."

Strategic and Operational Planning

• Completing environmental scans
• Clarifying the organization's mandate
• Developing the board's vision
• Developing the board's lines of business
• Developing the board's mission
• Developing the board's values
• Developing the board's goals
• Developing the board's objectives (including performance measurement)
• Developing monitoring processes
• Writing annual reports
• Writing communication documents
• Liaison with key stakeholders

Available training modules include:


"I found Dr. Kelleher-Flight to be very informative and engaging. What could have been a very tiring session was actually energizing. Dr. Kelleher-Flight’s knowledge of strategic planning was excellent. I learned a lot. She kept us on task and within the timelines. The goals of each session were reached. We also began to think about what kind of board we are (which is very important to us at this time). Overall, I found it very useful. Thank you."
Lori Donovan, Board Member, Learning Disability Association of NL

Group Facilitation and Problem Solving

• Generating information

• Guiding processes

• Team building

• Increasing productivity

• Strengthening interpersonal relations

• Facilitating decision making

• Negotiating settlement amongst differing views

• Resolving interpersonal conflict

• Training in problem solving strategies


"GDP's process provided focus on the strengths of our organization's to better market our business. With Brenda's guidance we were able to better position our business for growth. Her knowledge of marketing allowed us to move our business forward. Brenda's approach is simple yet effective enabling us to market our business for greater success. It allowed me to first learn and understand our business and its strengths so that the marketing approach was much clearer."
D. Mercer, President, DMC Inc.

"Brenda's professional and no nonsense approach was just what we needed. She delivered key messages plainly. Brenda quickly saw the underlying issues and was able to lead discussions toward these. Without her ability to keep focus and see/show the broad picture of what the Board's role is (and the staff's role), and to bolster this with examples from other groups, the discussion would have bogged down completely. Instead, we left the session with a vision, mission, values and lines of business identified."

"This workshop helped me see the triggers/blind spots about myself. I am able to see what I’m doing wrong in relationships as a result. I can see clearer now who I really am, why I react the way I do...”
M. H. 2011


Reviews of Utilization of Human Resources

• Studies to determine the appropriate allocation of physical and human resources to meet the needs of the users and/or owners of the system
• Comparisons with other provinces
• Identification of professional development needs
• Identification of physical and technological barriers to the effective utilization of human resources
• Studies to determine personnel competencies and organizational lines of business



Keywords: Governance, Human Resources, Strategic Planning, Writing