Customer Service Strategy

By: TCG Group  12-04-2011
Keywords: Business Planning

If you have customers then you have a need for a customer service strategy. You need to ensure that you have processes, people and technology that are responsive to existing customers, allow you to retain customers and attract new customers. TCG Group can help you develop a customer-centric business model by assisting with Key Performance Indicators, Standard Operating Procedures, easy-to-use and easy-to-read billing systems, effective employee recruitment and training, customer retention strategies, customer research and surveying.

Keywords: Business Planning

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