Virus/Spyware Removal

By: Diversions Computer Centre  09-12-2011
Keywords: Hard Drive

Diversions can help you with your Virus and Spyware problems. If your computer is not performing as it should and you believe that your computer has an infection you should bring your computer in to our service centre. We will remove the infections and can install security to help prevent future trouble. The removal of Virus and Spyware should not affect your personal data.

Fee’s for Virus / Spyware Clean-up will vary depending upon the severity of the infections. In the most serious of cases we may recommend that your computer have the operating system re-installed (factory restore). A factory restore is the best choice to ensure that all infections are removed and will not return a result of prior infection.

Virus/Spyware removal typically costs $40-60
Factory Restore without data backup $60
Factory Restore with data backup & transfer $80
Factory Restore with HD image $100

Should you choose to have a factory restore you need not worry about the loss of your data. Diversions can guarantee the safety of your files to the extent that we can copy your hard drive prior to making any changes. We will return your data back to your computer after the factory restore is complete.

You may or may not have a virus… virus and spyware/malware are often confused but they are quite different. From Wikipedia:

A computer virus is a computer program that can copy itself[1] and infect a computer. The term “virus” is also commonly but erroneously used to refer to other types of malware, including but not limited to adware and spyware programs that do not have the reproductive ability. A true virus can spread from one computer to another (in some form of executable code) when its host is taken to the target computer; for instance because a user sent it over a network or the Internet, or carried it on a removable medium such as a floppy disk, CD, DVD, or USB drive.[2]

Viruses can increase their chances of spreading to other computers by infecting files on a network file system or a file system that is accessed by another computer.

The information in this article was current at 06 Dec 2011

Keywords: Hard Drive

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Other products and services from Diversions Computer Centre

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Hardware Repairs

This can include replacement parts and/or software repairs such as operating system repair or re-installation. If your system is getting on in years and you are concerned about the cost of repair, rest easy as we are too. Following the diagnosis, we will quote you on the cost of repair and then the decision is yours. Diversions can diagnose the cause of your troubled system and repair the problem.


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On-site Install & Repair

Diversions on-site technicians are highly experienced as we provide on-site service for many national and local commercial contracts including Dell. If you would rather have technician come to your house to fix your computer than disconnect it and bring it to us. Fee’s for on-site repair are slightly higher than our in-store service, but you will have our dedicated attention.


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Remote Help Desk Support

Do you have a question or concern with your personal computer that you would like to have us examine without bringing it in to the store or attending to on-site. Give us a call at 709.466.1889 and we will arrange to connect to your computer to fix your issue while answering your questions. We can also provide remote support to your computer with online remote connection to your PC.


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Upgrades

Just give us a call at 709.466.1889 or drop in with your computer and well will give you our best recommendation and quote based on your needs. Many desktop and laptop computers performance can be improved in a cost-effective way through hardware upgrades. This may include installing more memory, or replacing your motherboard and processor.


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Residential Services

Our commercial services mirror our residential services and also include. New and Used Computer Sales – Desktop and Portable Computers. Computer hardware repairs on laptops, netbooks, and desktops. Professional equipment sales, installation, and setup. Wired and wireless network sales and installation.


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Data Recovery

If you encounter data loss, we recommend that you power-down your device and bring it in to our service centre ASAP for the best chance to recover your data. Diversions can recover Data lost due to accidental deletion, loss of user profile, hard drive corruption, and in some situations from crashed hard drives. Data can be recovered from desktop systems, laptops, USB thumb drives, and flash media (SD cards).


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Device Installation & Setup

This can include physical installation of internal components such as Video Cards including installation and update of device drivers. We have also helped our customers assemble completely new computers with components that they have purchased from online resellers. Diversions can install new hardware and help you with new peripherals that you have purchased for your computer.