Mohawk Policies: Customer Service | Mohawk Mfg. & Supply Co

By: Mohawk Mfg. & Supply  09-12-2011
Keywords: Freight, Customer Service, Customer Service Representatives

Mohawk customer service representatives are available from 7 a.m. to 6 p.m. Central Time Monday through Friday.

Toll-free phone number: 800-323-7652
Fax number: 847-647-1592
Bids/Quotes fax number: 847-647-1499
Web address: www.mohawkmfg.com

Shipping/Freight Policy

Freight is prepaid on all orders of $50 or more for shipment within the 48 contiguous United States and all orders of $75 (Canadian dollars) or more to Canada.

At the customer’s request, Mohawk will prepay the freight on air or special handling, adding it to the customer’s final invoice.

RETURN POLICY

Overages/Shortages

Mohawk will make every effort to ensure your orders are accurate and packaged to safely arrive at your location. Upon receipt of your shipment, please check it in as soon as possible. All reports of shortages, overages and incorrect goods must be reported within 48 hours of receipt of goods for credit consideration. To report a shipping discrepancy, please call your Mohawk customer service representative.

Freight/UPS Shortages or Damages

It is critically important to inspect incoming goods for both accuracy and condition. Should a damaged or shorted shipment be received without identifying the problem on the delivery receiving documents, the carrier will not honor any claim for damaged or lost merchandise.

Damages

If the shipment shows visible signs of damage, clearly indicate the extent of the damages on the delivery record. Immediately contact your Mohawk CSR to request an inspection. The delivering carrier must make an inspection of the damage within seven days. You may file the claim for reimbursement, or you can contact a Mohawk CSR for assistance.

Shortages

Carefully count the number of carton and pallets before signing the delivery recipt. If a carton or pallet is missing, note the shortage on the delivery record and contact us immediately. Please note: no claim for missing cartons or pallets will be honored unless the delivery receipt properly references the missing pieces.

Concealed Damages

If the damage is concealed, contact the delivering carrier for an inspection. This inspection must be completed within seven days’ receipt of goods.

Returns

A return goods authorization is required to return parts for any reason. Contact your CSR for a return goods authorization (RGA). Upon the authorization, the CSR will direct disposition of the parts. A restocking fee of 15 percent may be charged on some returned parts.

Pricing

Market conditions may require prices to change without notice.

Payment

Net 30 days. Mohawk will accept Visa or Master Card as alternate forms of payment.

The information in this article was current at 06 Dec 2011

Keywords: Customer Service, Customer Service Representatives, Freight

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