Mohawk Policies: Customer Service | Mohawk Mfg. & Supply Co

By: Mohawk Mfg. & Supply  09-12-2011
Keywords: Freight, Customer Service, Customer Service Representatives

Mohawk customer service representatives are available from 7 a.m. to 6 p.m. Central Time Monday through Friday.

Toll-free phone number: 800-323-7652
Fax number: 847-647-1592
Bids/Quotes fax number: 847-647-1499
Web address:

Shipping/Freight Policy

Freight is prepaid on all orders of $50 or more for shipment within the 48 contiguous United States and all orders of $75 (Canadian dollars) or more to Canada.

At the customer’s request, Mohawk will prepay the freight on air or special handling, adding it to the customer’s final invoice.



Mohawk will make every effort to ensure your orders are accurate and packaged to safely arrive at your location. Upon receipt of your shipment, please check it in as soon as possible. All reports of shortages, overages and incorrect goods must be reported within 48 hours of receipt of goods for credit consideration. To report a shipping discrepancy, please call your Mohawk customer service representative.

Freight/UPS Shortages or Damages

It is critically important to inspect incoming goods for both accuracy and condition. Should a damaged or shorted shipment be received without identifying the problem on the delivery receiving documents, the carrier will not honor any claim for damaged or lost merchandise.


If the shipment shows visible signs of damage, clearly indicate the extent of the damages on the delivery record. Immediately contact your Mohawk CSR to request an inspection. The delivering carrier must make an inspection of the damage within seven days. You may file the claim for reimbursement, or you can contact a Mohawk CSR for assistance.


Carefully count the number of carton and pallets before signing the delivery recipt. If a carton or pallet is missing, note the shortage on the delivery record and contact us immediately. Please note: no claim for missing cartons or pallets will be honored unless the delivery receipt properly references the missing pieces.

Concealed Damages

If the damage is concealed, contact the delivering carrier for an inspection. This inspection must be completed within seven days’ receipt of goods.


A return goods authorization is required to return parts for any reason. Contact your CSR for a return goods authorization (RGA). Upon the authorization, the CSR will direct disposition of the parts. A restocking fee of 15 percent may be charged on some returned parts.


Market conditions may require prices to change without notice.


Net 30 days. Mohawk will accept Visa or Master Card as alternate forms of payment.

The information in this article was current at 06 Dec 2011

Keywords: Customer Service, Customer Service Representatives, Freight

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Frequently Asked Questions: Customer Service

If this is not possible and a part is critical, let us know via phone as soon as possible, as Mohawk can turn to a number of various same-day shipping services that cover most of the United States. A: If you call before 3:30 CT, we will ship your in stock order via any UPS premium service (Next Day Air, Second Day Air, 3-Day Select, etc.). Mohawk has been an independent supplier and manufacturer of bus parts since its founding in April 1958.


Apply For Credit: Customer Service

In order for us to set your company up on an open account, it is necessary for you to furnish us with the name and address of your bank, and three suppliers—one of which should be a bus manufacturer. Be Sure to give complete names and addresses so that we may expedite the process. Thank you for your interest in Mohawk as a supplier.


Customer Service: Customer Service | Mohawk Mfg. & Supply Co

She looks forward to visiting her customers regularly to show them how Mohawk can provide great value and, at the same time, exceed their expectations for quality and customer service. Northern Plains and Chicago Transit Authority Terry Muellner brought nearly 25 years of transit experience to Mohawk when he became Southeast Regional Sales Manager in November 2010.