Customer Service: Customer Service | Mohawk Mfg. & Supply Co

By: Mohawk Mfg. & Supply  09-12-2011
Keywords: Engineering, Customer Service

John W. Brown has been involved with Mohawk since the company’s founding in 1958. In 1967, he succeeded Wilbur L. Brown as company president. Prior to that, he was a Mohawk salesman, covering everything west of the Mississippi River. As president of Mohawk, he has overseen the company emerge as one of the most trusted parts suppliers in the transit and motorcoach industries.

Executive Vice President
Robert Brown joined Mohawk in 1990 and soon after directed the bids and contracts department. He was elevated to executive vice president in January 2000.

Customer Service

Customer Service Representative
Sarah Brown joined Mohawk in January 1999. A native of Chicago’s northern suburbs, she earned masters degree from the Lake Forest College Graduate School of Business in June 2005. She enjoys customer service because it affords her a chance to interact with customers who have also become friends.

Customer Service Representative
T.J. Brown has been part of Mohawk's staff since January 2000, when he served the company in a part-time fashion until 2002, when he became full-time. Mr. Brown produces many of Mohawk's marketing materials and most of the content on this site.A graduate of Indiana University (B.A. Journalism), Mr. Brown spent several years out of college pursuing a journalism career. He still is a freelance writer, primarily for the Arlington Heights Daily Herald. He holds an MBA and a Masters of Science in Integrated Marketing Communications at Loyola University Chicago. He also serves on the Board of Governors for Kohl Children's Museum of Greater Chicago in Glenview, Ill.

Customer Service Representative
George Jepsen began at Mohawk in January 2004 after several years in a similar position at SPI Distribution, an automotive and light-truck aftermarket parts supplier.

Customer Service Representative
Otto Kamptner has been an integral part of Mohawk since originally working part-time for Mohawk in 1974. In 1979, Mr. Kamptner became full-time with Mohawk and has been working with customers ever since. Otto enjoys the rapport he has built with countless customers from all over the country and from all kinds of transit operations.

Quotes and Contracts
Steven Mikos’ Mohawk career began in 2000, and his years of experience in the manufacturing industry helped him hit the ground running. Within months of his first day at Mohawk, his duties expanded from only working in customer service to assisting Bob Brown with bids and contracts.

Regional Sales Managers

Western USA
Chelsea Campbell became Mohawk's Southwest Regional Sales Manager in January 2010. Chelsea worked in Finance and Accounting before beginning a six-year tenure as an Account Executive with The BusBank. Chelsea is based out of the Niles, Ill., headquarters and her territory encompasses California, Nevada, Arizona, Hawaii, Alaska, Washington, Oregon, Idaho, Utah, Montana, Wyoming, Colorado, New Mexico, Texas, Oklahoma and Western Kansas. She looks forward to visiting her customers regularly to show them how Mohawk can provide great value and, at the same time, exceed their expectations for quality and customer service.

Great Lakes USA
Tom Gramly came to Mohawk in 1999 after years with Flxible. Mr. Gramly’s Great Lakes Territory encompasses all of Wisconsin, Illinois, Indiana, Missouri, Michigan, Kentucky and Ohio along with western Pennsylvania and the Buffalo, NY area . He is based out of Mansfield, Ohio.

Roger joined Mohawk in 2011, bringing a wealth of experience from working with a leading North American bus manufacturer since 2002. His prior roles and responsibilities spanned a wide spectrum: marketing, sales, contracts, and eventually, customer program management, where he led teams in Canada and the United States. Other industries Roger has served include agriculture, telecommunications, and mass marketing/printing. His territory encompasses all of Canada, ranging from the East to West coasts, as well as Canada's unique Northern communities. Roger, a native of Manitoba, is based out of the Winnipeg area.

Northeast USA
Jim became Mohawk's Northeast Regional Sales Manager in April, 2011. Jim has an extensive background in sales and marketing in industrial manufacturing and electronics distribution. He also was General Manager for a capital equipment manufacturer for several years. Jim's territory includes all of Maine, New Hampshire, Vermont, Massachusetts, New York (excluding the Buffalo area), Connecticut, Rhode Island, New Jersey, Delaware, Maryland (outside the D.C. Beltway) and eastern Pennsylvania. Jim is based out of Mohawk's headquarters in Niles.

Southeast USA, Northern Plains and Chicago Transit Authority
Terry Muellner brought nearly 25 years of transit experience to Mohawk when he became Southeast Regional Sales Manager in November 2010. Terry spent much of the previous year working with MV Transportation as a Special Projects Manager for Maintenance. Prior to that, he enjoyed a distinguished 23-year career at the Chicago Transit Authority. At CTA, Muellner was a bus operator; mechanic; maintenance manager; assistant to the president; quality control technician; general manager of bus engineering, technical services and quality control; and finally, Chief Mechanical Officer. His territory includes all of Florida, Georgia, Alabama, Mississippi, Louisiana, Arkansas, Tennessee, South Carolina, North Carolina, Virginia and the District of Columbia, including the part of Maryland inside the Capitol Beltway. He also covers Iowa, Minnesota, Nebraska, South Dakota and North Dakota as well as the Chicago Transit Authority. He works out of Mohawk’s headquarters in Niles.

Engineering and Technical Support

Engineering Manager
Dave Lakickas joined Mohawk in May 2006 after five years as a senior mechanical engineer for Motorola’s Automotive Group. There, he developed devices utilizing hands-free, GPS and and Bluetooth technologies for vehicle makers like Mercedes Benz and DaimlerChrysler. Prior to that, he worked for a division of Illinois Tool Works. A 1996 graduate of the University of Illinois-Chicago (B.S., Mechanical Engineering), Dave enjoys spending time with his family, walking his dogs, woodworking and jogging by the lake.

Staff Engineer
Don Broers joined Mohawk’s Engineering team in January 2011 after graduating from Purdue University with a B.S. in Mechanical Engineering. Prior to Mohawk, Don worked as a design/product engineer at a division of Illinois Tool Works. In his spare time, he likes to spend time with his family and friends and also likes to visit local car shows.

Quality Assurance Manager
Andy Sitko became Mohawk’s Quality Assurance Manager in 1997. Mr. Sitko is responsible for maintaining Mohawk’s high standards for quality. He earned an engineering degree at Politechnika Krakowska in Krakow, Poland in 1981. For 13 years, he was an engineer in an airplane factory that produced the MiG 15, among other aircraft. Before coming to Mohawk, he worked for several years for an automotive parts company in Chicago.

Keywords: Customer Service, Engineering

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Frequently Asked Questions: Customer Service

If this is not possible and a part is critical, let us know via phone as soon as possible, as Mohawk can turn to a number of various same-day shipping services that cover most of the United States. A: If you call before 3:30 CT, we will ship your in stock order via any UPS premium service (Next Day Air, Second Day Air, 3-Day Select, etc.). Mohawk has been an independent supplier and manufacturer of bus parts since its founding in April 1958.


Mohawk Policies: Customer Service | Mohawk Mfg. & Supply Co

Should a damaged or shorted shipment be received without identifying the problem on the delivery receiving documents, the carrier will not honor any claim for damaged or lost merchandise. All reports of shortages, overages and incorrect goods must be reported within 48 hours of receipt of goods for credit consideration.


Apply For Credit: Customer Service

In order for us to set your company up on an open account, it is necessary for you to furnish us with the name and address of your bank, and three suppliers—one of which should be a bus manufacturer. Be Sure to give complete names and addresses so that we may expedite the process. Thank you for your interest in Mohawk as a supplier.