MicroMain offers a complete array of services designed to speed up and ease your transition to your new maintenance management software.
From data migration to training, MicroMain’s professional service providers ensure that you get the most from your software investment. And with an on-going support subscription, you can get all the technical help you need along with the latest product upgrades.
Get Up to Speed Fast
Every MicroMain software purchase comes with 30 days of free support, including unlimited installation support via telephone.
For customers who want additional implementation support, MicroMain experts offer:
- Data import and migration services
- An assessment of data needs and maintenance/facility processes
- Collaboration in designing a realistic implementation plan
- On-site asset cataloging and tagging
- On-site training designed around your specific set up
- Hands-on assistance through Go Live
If you’re interested in our on-site cataloging services with tagging, we can help with barcodes or our new MicroMain InfoTag, based on the latest Microsoft technology. When the colorful Tag is “snapped” (scanned) with any smartphone, you’ll instantly see the asset’s maintenance history, warranty information, and additional asset details.
MicroMain customers benefitting from our expert implementation services include those with complex installations, those converting from another maintenance management program, or those setting up a maintenance program for the first time.
Take advantage of MicroMain’s experience with thousands of successful implementations, and let us help you get your new system up and running quickly.
Save Your Data
With MicroMain’s full range of data services, your existing records and information can be transferred directly into your new system. MicroMain has a cost-effective, time-tested methodology for migrating data from most commercial maintenance management applications. We can also import your data when you collect it using MicroMain-specific templates.
Using MicroMain’s data services has saved customers both time and money by allowing them to focus on facility/maintenance operations while we manage a seamless transition.
Optimize Your Results
The easiest way to ensure your maintenance management system is always performing at its best is by maintaining an active Priority Support Subscription. This subscription gives you:
- Unlimited telephone support
- Free product upgrades
- Discounts on our annual User’s Conference
MicroMain is committed to helping you make the most of your maintenance management system. Besides making our source code and tools available to customers for self-customization, we offer help with custom reports or application customizations/integrations.
You can also optimize your results by taking advantage of MicroMain services over time, including refresher training, online consulting on new software functionalities, and customer-specific usage analyses.
MicroMain has an experienced training and support staff available to help you with your software installation and use. If you need help with a specific issue regarding maintenance management, chances are we’ve provided the service before.
In addition to Maintenance Management services, we also offer training, support, and assistance for our Facility Management and Capital Planning products. This includes polylining and data-linking facility drawings for use with the Facility Management software. Assistance regarding facility condition assessments is also available for users of the Capital Planning software.