Microinput in the Financial Services IndustryTo an industry facing historic turmoil, Microinput responds with services and technology solutions that increase our clients’ market share and optimizes their business processes to execute more efficiently. Challenges Facing the IndustryMany of the world’s most respected financial institutions have collapsed in the last two years. Governments have responded with new regulations that fundamentally change how business is executed. The companies that remain have been forced to reallocate resources toward non-revenue generating asset maintenance and compliance tasks, while locked in a fiercely competitive scramble for the dwindling market share. Economies of scale and automation of manual processes promise the lower operating costs that will determine the survivors. Microinput Solutions
For financial services companies today, maintaining competitive advantage is critical. Microinput has worked with leading companies to lower cost through business process management – particularly, in business areas unaccustomed to the transaction volumes seen in this recession. Our consultants identify opportunities for process optimization, confirm the expected return on a solution investment, and execute a plan that ensures that result.
A second goal of process realignment is improving our clients’ service delivery to their customers. The financial services industry is unique in the adverse effect that poor customer service has on a company’s long-term success. Customers will remember for decades a financial service company’s poor service or insensitivity displayed during hard times. From the portfolio of potential business process management opportunities identified, Microinput typically recommends projects that offer dual returns of lower costs and enhanced customer service to create real competitive advantage.