Communication | Merchant Banker Canada

By: Merchant Banker  09-12-2011
Keywords: Customer Service, Merchant Banker

It is just as important to communicate with your suppliers and partners as it is to communicate with your customers. As a Merchant Banker, we establish the proper communication channels and information flows between buyers and sellers.  Our role is to increase efficiencies, reduce costs and improve customer service while helping the transaction to close.  We look at your business requirements that you have defined as most critical to you. Merchant Banker will allow your company to build a win-win relationship with your suppliers and partners. If your product, part or service is critical to the survival of your business, then it’s in your best interest for you and or a Merchant Banker to take the time to travel to the partners site and see how the partners operate. We can help you put together an agenda of what you would want to see that would verify that the partner and client can provide the services and income you are both looking for.

Merchant Banker will execute and implement partner and or client search and aid in the negotiations.  In order to compile a comprehensive list of partners and or clients that will meet your requirements as defined by you our customer. The partner selection process would not be complete without listing the criteria that the partner itself must meet in order to be considered and evaluated for the opportunity.  We will assist you in narrowing the list of partners down to only those which you want to request more information from.  We  will compose a Request for Information (RFI) and send it to each potential partner. Finally, we create a “short list” of partners that will receive your Request for Proposal (RFP) or Request for Quotation (RFQ). The team at Merchant Banker will define the scope of your partner or client search in terms of local, regional, national or international. Some searches may be limited to the local area. On the other hand, a simple mass produced product and or service (in sufficient quantities) would yield itself very well to an international search. We will have to send each one a Request for Information (RFI) and evaluate it upon its return. A targeted “rifle” approach will serve you better than a widespread “shotgun” approach. Depending upon the size and scope of the project, anywhere from three to twelve partners would be an appropriate number to send an RFI to.

We believe the partner and or client is just as important as the quality of the goods or services that they will be delivering.  When Merchant Banker recommends a partner, it is based upon the type of product or service our client is seeking to outsource, and the price our client is willing to pay. If you are searching for a partner, we require a cover letter introducing yourself and your company, a contact person(s) for the project with questions and clarifications, a short description of the product or service, a request for product/service and company brochures, a partner screening criteria questionnaire and a deadline for responding.

Keywords: Customer Service, Merchant Banker

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