MedDial Services - Health Information, Nurse Advice, Medical Call Center, Health Care Call Center

By: Med Dial  09-12-2011
Keywords: Call Center

  • The Staff
    • Our Registered Nurses have an average of 10 years of clinical experience and undergo an extensive training program before actually taking patient calls. Overseeing our nurses are MedDial's two Medical Directors, Dr. Robert Johnston and Dr. Michael Weaver, both heads of the Emergency Medicine departments at their respective hospitals.

The Protocols
  • MedDial employs medical algorithms designed and updated by Dr. Barton Schmitt and Dr. David Thompson. We encourage our participating physicians to review our algorithms. Access to our algorithm base is made available by contacting your MedDial representative.
The Call Center

Our primary medical call center is located in Conception Bay South, Newfoundland, with nurses working remotely from throughout the United States. The call center has been accredited by URAC for health call center services since 2000. This call center serves the healthcare community coast-to-coast throughout the U.S. and Canada, and by the very nature of its broad marketplace, pays particular attention to cultural diversity concerns. MedDial uses foreign language assistance when necessary. Disaster recovery capability is assured through the use of mirrored technology, redundant relays, frame-relay switching and diesel power back-up. All data is hosted securely by Terremark in Miami, FL.

Keywords: Call Center