NICHE RMS - Police Records Management System - ongoing support

By: Niche Rms  09-12-2011

Ongoing support provided by our team in Winnipeg is one of the key services Niche provides to customers, covering assistance and advice on performance monitoring, patches and upgrades, new version releases and a range of other issues. Niche customer’s IT Managers regularly describe Niche RMS as the most stable system in their operation. Our ongoing support helps to maintain that position.

Our Customer Support Managers are responsible for:

  • Maintaining ongoing personal contact with senior operational management, IT staff and frontline operational users. Establishing this support-based contact with customers begins at the earliest opportunity to ensure a smooth transition through the project cycles to long-term support.
  • Identifying and disseminating best practices in the use of Niche RMS to customers and facilitating the exchange of ideas and practices between jurisdictions.


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NICHE RMS - Police Records Management System - mobility

These mobile options not only improve police effectiveness on patrol but also consistently add to patrol time spent in the community during each shift. A growing number of customers are using handheld mobile devices for system access and data input on the street. This, combined with exceptional capability in the disconnected mode, is very useful in remote locations. Niche RMS includes an integrated mobile field reporting capability.


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NICHE RMS - Police Records Management System - data sharing

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NICHE RMS - Police Records Management System - products

Our Records Management System is used by approximately 75,000 sworn officers in more than 90 agencies, including seven of the 25 largest police agencies in the English-speaking world. Current implementation projects will see the number of officers using Niche RMS rise to nearly 100,000. Niche Technology is a world leader in police records management and information sharing.