Welcome to New Flyer - service services

By: New Flyer  09-12-2011
Keywords: Technical Services, Flyer, Warranty Claims

Field Operations

Regional Product Support Managers at New Flyer Service are among the most experienced and best trained technical service professionals in the industry.  In addition, they are supported by the entire New Flyer organization with direct connections to every element of the business including design, engineering, electrical, and OE suppliers. Their number one priority is to support your fleet throughout its entire service life.

New Flyer Institute

The is a turn-key learning solution that will take your workforce development capabilities to the next level. The Institute features New Flyer's leading classroom instruction programs, with the latest eLearning technologies, on-the-job training solutions and training webinars that are available on demand.

Safety and Compliance

Our team is dedicated to responding to customers, corporate and industry inquiries regarding vehicle regulatory compliance, and perceived vehicle or passenger safety issues. We have full access to all of New Flyer's engineering, technical services and field support staff resources to assist in resolving customer inquiries and concerns. We also act as the liaison between New Flyer and the Federal, State and Provincial Government, Regulatory and Enforcement Agencies, as well as with major public associations and committees in the transportation industry.

Technical Services

Our Technical Services Specialists provide premium support and service to manage all concerns that are critical to bus service and operations. Problem resolution time is shortened with access to a network of professionals throughout the organization. Our comprehensive service instruction preparation separates us from other service providers. When a fleet campaign is required, we provide step-by-step written instructions and diagrams (ITS) to ensure you are able to efficiently correct the situation as soon as possible.  We also offer ITS’ for customer requests. 


“Coach down” situations are simply unacceptable. Our policy is that, if a vehicle is not running, we help get it back on the road first, and worry about the paperwork later. New Flyer’s Warranty “Coach Down” Process only requires that you report a failure that is covered by our warranty by faxing a parts request. We will ship the part(s) and process the warranty claim later. And now, our newly introduced (2008) allows you to submit warranty claims even more quickly and efficiently. When failed parts are returned, claims are instantly processed for payment. This provides quicker reconciliation of warranty claims submitted and allows you to check their status online. This innovative service is the first of its kind in the transit industry.

Keywords: Flyer, Technical Services, Warranty Claims

Other products and services from New Flyer


Welcome to New Flyer - parts services

Just let us know if you are in a coach-down situation and we will work with you to get your bus back on the road as soon as possible. RSLs are provided with each new bus order to streamline the inventory analysis process for customers. Reverse engineering is done to identify needs and thus develop parts to meet those needs. Re-powering of older buses is performed to ensure that they meet new emission standards.


Welcome to New Flyer - parts products

Whether you are looking for parts for your New Flyer Low Floor, High Floor, Invero, Re-styled or Xcelsior buses, or if you need parts for other makes and models within your fleet, we offer a wide selection of parts to meet your requirements. Using our industry-wide manufacturer cross reference database, we will help you to find the right part for the right application.