Virus Removal

By: Mobiletek  09-12-2011
Keywords: Malicious Software

VIRUS is a dirty word.

Its mere mention causes home users and network administrators alike to wince. It’s like the electronic equivalent of a home invasion.

A computer virus, much like its medical counterpart, can cause SERIOUS trouble and must be dealt with IMMEDIATELY.

If you believe that your computer may be infected, please follow these important steps:

EMERGENCY MEASURES

1. Disconnect your network cable. Knowingly allowing an infected computer to communicate with the rest of the world is like sitting quietly by the phone while a perpetrator systematically breaks into all of the homes on your block. Be a good neighbour.

2. Shut down your computer. Once a virus infects your computer, things will usually go from bad to worse very quickly. Don’t place your data (and your wallet) at further risk.

3. Call for help. If you knew enough to solve your own problem, it’s unlikely you’d be reading this.

WARNINGS:

DO NOT ATTEMPT A SYSTEM RECOVERY OR SYSTEM RESTORE. A system restore is not likely to solve your problem. A SYSTEM RECOVERY MAY CAUSE LOSS OF DATA.

It is unwise to proceed at this point without a full data backup. Get help.

DO NOT ATTEMPT YOUR OWN BACKUP WITH AN EXTERNAL HARD DRIVE OR MEMORY STICK. A virus may spread to your external device as well. If an infected external storage device is re-connected after your computer has been cleaned, you run the risk of re-infecting your entire system.

Be very careful where you take your computer! Many “Computer Repair Services” do not consider that your data may be highly valuable to you.

If you are completely confident that you have a full and current backup of your data… you may want to run a scan with your installed security software. However, be aware that your security software’s ability to detect threats may have been compromised already. If, after running a scan, you still suspect a problem, get help. In most cases, a single security package will not completely remove all of the malicious software from your computer. Left alone, infected files can soon take over and re-infect your entire system.

Keywords: Malicious Software

Contact Mobiletek

Email - none provided

Print this page

Other products and services from Mobiletek

09-12-2011

Maintenance

It is also a good idea to avoid installing service packs at a critical time, when you may require the use of your computer, since these updates can take over an hour to complete and could possibly require troubleshooting or corrective measures should things go wrong during the installation.


09-12-2011

System Recovery

You're not sure if it's due to a virus, hardware failure or corrupted system files but you have critical information including e-mails, addresses and documents that you need to access right away. At A+ Computers and Services, our experienced technicians and advanced diagnostic processes will give you the best possible chance of a clean, hassle free recovery.


09-12-2011

No Pressure Sales

We understand that you may have a few questions and that you may need some time to do your homework before you buy. You may notice that our showroom isn’t wrapped up in SALES signs or packed to the brim with “BLOWOUTS”. You may be surprised to find that when you walk through the doors you feel relaxed and comfortable. We'll be glad to provide advice, solutions and services, but we won’t push them on you.


09-12-2011

Diagnostics

We will discuss data backup and recovery options with you to ensure that you have an opportunity to access your files on another computer. NO SURPRISE CHARGES – All clients will be contacted once diagnostics are completed. Our in-shop services are among the most affordable in the city. No further work will be performed without your authorization. If repairs are performed at your request.


09-12-2011

Repairs & Upgrades

At A+ Computers & Services, we believe that the repair process can, and should, be a more positive one; much like when an experienced friend helps you out of a jam. Many computer companies are focused on the wrong details – customer service is often a low priority and client-expectations have declined as a result. They know that we're in the business of "helping people", not "selling computers". Computer troubles can be an awful ordeal.