Catalogue Sales Contact Centre Services

By: Imi  09-12-2011

When a customer calls to place an order from a catalogue or online shopping cart, the answers provided to the questions they ask most frequently can make the difference between an inquiry and a sale.

IMI’s skilled agents can answer a variety of FAQ's about your product with detail and precision, and ensure that every call taken on your behalf is maximized to its fullest potential to close sales.


Other products and services from Imi

09-12-2011

Order Taking Services - Order Entry, Processing & Fulfillment Services

Automated Order Entry Automate your telephone order entry process and cut down on staffing costs using our interactive voice response technology with voice recognition. Whether you reach your customers through print, radio, television, direct mail or Internet channels, IMI’s experienced agents will turn your incoming calls into sales.


09-12-2011

Credit Card Processing - Order Taking & Processing

Using IMI’s Banking Services, reports are available real-time, daily, weekly or monthly, allowing you to keep track of transactions at whatever pace suits your business needs. IMI processes all banking transactions through our online data center, accommodating all major credit cards, while maintaining a complete audit trail of all transactions. Credit card authorizations and deposits are a key part of every order taking call.


09-12-2011

Sales Lead Generation - Integrated Messaging Inc. Call Centre

With IMI’s Sales Lead Generation services, your lead generation campaigns are executed by our highly trained agents from initial contact to closing the sale. Do you have an important information package that needs to get into the hands of potential customers in a cost-effective and timely manner.


09-12-2011

Telephone Answering & Paging Service

Our highly professional, bilingual agents are available 24/7 to take your calls in English, Spanish and French, and also in other languages as requested using our translation service. As an award-winning call center, IMI offers state-of-the-art telephone answering service, paging services and complete messaging services. Message Sequence Number: A message number, time, and date are automatically attached to each message.


09-12-2011

Real Estate Answering Service - Answering Services For Realtors

Our Real Estate Answering service agents are available 24/7/365 and can serve as your primary answering service, an after-hours extension of your team, or as a call transferring and verification service. Our professional agents are trained to take incoming calls and alert you to schedule changes, appointment requests, appointment confirmations and incoming leads.


09-12-2011

Call Centre Services - IMI Call Centre

Our multilingual call centre has over 125 seats, is fully web-enabled, and can provide you with all the resources necessary to handle your local and national campaigns on a 24/7 basis. With low set-up costs, no monthly call minimums, highly competitive operator rates and many years of experience we can make a positive difference in your campaign results.


09-12-2011

1.800 Take My Payment - Credit Card Processing

IMI’s 1-800 Take My Payment is a unique value-added service specially designed to allow towns, cities and municipalities to generate payments for utilities, parking or traffic violations, and special assessments and property taxes by accepting credit cards at any time using specially trained live agents. If you are a business or other organization looking for credit card processing services,.