Call Centre Services - IMI Call Centre

By: Imi  09-12-2011
Keywords: Call centre, Call Centre Services

At IMI we offer a wide range of call centre services that can be customized to meet your specific business needs.

Multilingual Call Centre

Our multilingual call centre has over 125 seats, is fully web-enabled, and can provide you with all the resources necessary to handle your local and national campaigns on a 24/7 basis. Live Bilingual French call centre agents available.

Advanced Call Centre Technology

Our advanced call centre technology allows us to handle your calls efficiently and effectively, while minimizing your costs per call.

It's Easy To Do Business With Us

We also make it easy for you to do business with us by providing you with a highly service-oriented client services department ready to handle any request.

Competive Rates & The Call Centre Experience
That Makes The Difference

With low set-up costs, no monthly call minimums, highly competitive operator rates and many years of experience we can make a positive difference in your campaign results.

Keywords: Call centre, Call Centre Services

Other products and services from Imi


Order Taking Services - Order Entry, Processing & Fulfillment Services

Automated Order Entry Automate your telephone order entry process and cut down on staffing costs using our interactive voice response technology with voice recognition. Whether you reach your customers through print, radio, television, direct mail or Internet channels, IMI’s experienced agents will turn your incoming calls into sales.


Credit Card Processing - Order Taking & Processing

Using IMI’s Banking Services, reports are available real-time, daily, weekly or monthly, allowing you to keep track of transactions at whatever pace suits your business needs. IMI processes all banking transactions through our online data center, accommodating all major credit cards, while maintaining a complete audit trail of all transactions. Credit card authorizations and deposits are a key part of every order taking call.


Sales Lead Generation - Integrated Messaging Inc. Call Centre

With IMI’s Sales Lead Generation services, your lead generation campaigns are executed by our highly trained agents from initial contact to closing the sale. Do you have an important information package that needs to get into the hands of potential customers in a cost-effective and timely manner.


Telephone Answering & Paging Service

Our highly professional, bilingual agents are available 24/7 to take your calls in English, Spanish and French, and also in other languages as requested using our translation service. As an award-winning call center, IMI offers state-of-the-art telephone answering service, paging services and complete messaging services. Message Sequence Number: A message number, time, and date are automatically attached to each message.


Real Estate Answering Service - Answering Services For Realtors

Our Real Estate Answering service agents are available 24/7/365 and can serve as your primary answering service, an after-hours extension of your team, or as a call transferring and verification service. Our professional agents are trained to take incoming calls and alert you to schedule changes, appointment requests, appointment confirmations and incoming leads.


1.800 Take My Payment - Credit Card Processing

IMI’s 1-800 Take My Payment is a unique value-added service specially designed to allow towns, cities and municipalities to generate payments for utilities, parking or traffic violations, and special assessments and property taxes by accepting credit cards at any time using specially trained live agents. If you are a business or other organization looking for credit card processing services,.


Catalogue Sales Contact Centre Services

When a customer calls to place an order from a catalogue or online shopping cart, the answers provided to the questions they ask most frequently can make the difference between an inquiry and a sale.