Jackson Energy Authority - understanding your bill

By: Jackson Energy Authority  09-12-2011

Understanding Your Bill.

Your utility bill is based on the amount of utilities that you use. Your bill will reflect usage, how much you owe for each utility, your total owed by the due date, and the amount owed if you pay after this date. Information on your bill will help you track your utility usage over time. You can compare your current use with the amount you used a month ago and a year ago.

Your usage will vary from month to month due to:

  • The number of days in the billing period. Although we try to read your meters on the same day each month, holidays and weekends can cause a longer or shorter billing period.
  • Changes in the weather.
  • The number of people in your home.

Other Charges

You may find other charges on your bill in addition to electricity, gas, water, wastewater, and broadband services.

"City garbage collection" is a charge from the City of Jackson for picking up your garbage. As a convenience to City residents, Jackson Energy Authority acts as a billing and collection agent for the City garbage service. Call the City Sanitation Department at 731-425-8545 or the City Hotline at 731-425-CITY if you have questions about garbage service.

You also may be billed for merchandise or other services from Jackson Energy Authority. For example, we will provide a pole and security light for your yard for a monthly charge.

Do we estimate your bill?

A locked gate, unfriendly animal, or severe weather may prevent us from reading your meter during a particular month. We then estimate your bill based on our records of your past usage. After we read your meters the next month, your bill will be corrected to reflect actual usage.

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Other products and services from Jackson Energy Authority


Jackson Energy Authority - bank draft

This authorization will remain in effect until you revoke it in writing or until Jackson Energy Authority deems it necessary to remove your name from the “automatic payment plan.. You further agree that Jackson Energy Authority will be under no obligation to furnish you with any special notice in writing of the presentation of this draft for payment.


Jackson Energy Authority - service

JEA customers enjoy the convenience of getting their electric, gas, water, wastewater, and broadband services from one provider. Customer service is available by phone from 7 a.m. to 9 p.m. weekdays. Our goal is to make it easy for you to do business with us. For emergencies call 422-7500 any time of the day or night.