Hidden Country Orchards will replace the product if there is a defect in the packaging. The replacement is free of charge with in reason, if shipping and handling is required to replace the product it will be paid for by HCO. Any individual situations presented to Hidden Country Orchards by an end consumer will be handled on a per case bases as every situation can be different. If an exchange of product is required it will be preformed by the sales person from the region or via a designated shipping company.
All products purchased from the website www.hiddencountryorchards.com will not be eligible for a refund. Exchange only.