At Salsbury Industries, we understand that occasional problems may arise with a customer’s order. That is why we have established procedures to deal with these issues in an effective, efficient and fair manner. An RGA (Returned Goods Authorization) number is the mechanism we use to process returned goods. That number must accompany any product that is returned. Freight prepaid to Salsbury Industries at 1010 East 62nd Street, Los Angeles, CA 90001-1598. Products must be returned in their original shipping cartons within fifteen (15) days of receipt and may be subject to a 25% restocking charge. Custom orders and orders with options cannot be returned.