LLB Consulting - Leadership and Learning in Business

By: Llb Consulting  09-12-2011
Keywords: Customer Service, leadership, Public Relations

Leadership Development – Providing Leadership seminars, Leadership training, and customized programs for your organization

Human Resource Development – Providing assistance in selection, training, and development of employees through research based methods and procedures – Development of customized selection procedures to ensure the right individual is selected for the right job; development of customized training programs; development of Employee Handbook; development of Performance Appraisals; and development of procedures to document employee recruitment procedures, selection procedures, promotion procedures, and training and development processes to avoid costly legal issues.

Communication Skills – Providing training to build effective verbal and non-verbal communication skills

Sales and Sales Management Training and Coaching – Providing customized sales and sales management training and coaching to improve your organization’s revenues and customer retention

Customer Service Skills Training – Providing customized training for frontline employees who interface directly with customers either face-to-face or on the phone.

Public Relations – Providing assistance in developing strategic plans for an organization’s community involvement to maximize exposure, reputation, and a strategic alignment between company mission and community perception in keeping with budget constraints.

Public Speaking – Providing seminars and training sessions to develop public speaking skills

Project Management – Providing training for effective project management and meeting facilitation skills.

Teamwork – Facilitating group sessions to enhance employee communication and team building utilizing research based team building tools.

Keywords: Customer Service, Human Resource Development, leadership, Public Relations