Lionbridge Technologies

By: Lionbridge  09-12-2011

With GeoFluent Chat, you can broaden your market reach and increase revenues at a lower cost than previously possible. By engaging people in real time, in their preferred language, GeoFluent increases customer engagement, while enabling faster time to purchase.

GeoFluent Chat allows your English-speaking contact center agents to engage with your non-English speaking customers, improving satisfaction and increasing sales 

According to industry reports that actually measure chat effectiveness, customers are more likely to return to your web site after engaging in online chat, and more importantly, are more likely to make a purchase as a direct result of chat. With GeoFluent, your English speaking call center agents can now engage users in multiple languages in real-time, increasing web visits and purchases from your non-English speaking customers. And with GeoFluent multilingual enabled chat, you can reduce your dependence on in-country personnel.

New Features Make GeoFluent Chat 2.0 Even More Effective, Measurable and Secure!

Support for Proactive Chat
Proactive chats can now be initiated by the contact center agent based on a pre-defined set of rules which are based on user behavior, such as comparing two products, or placing items in a shopping cart without making a purchase.

Integration with Surveys
GeoFluent now includes integration with pre-chat, post-chat, and off-line surveys enabling organizations to route calls to the agent with the most appropriate skill set.

Chat Scorecard
GeoFluent Chat provides regular reporting on the number of proactive chats offered, the number accepted, and the number converted to a sale. This enables enterprises to measure and track the effectiveness of real-time chat.

Chat Transcripts
GeoFluent Chat users can now request a transcript of a translated chat session.

Credit Card Filtering
GeoFluent Chat 2.0 protects users on financial or ecommerce sites by detecting credit card numbers entered in the course of the chat and replacing them with “X”s, making the chat session more private and secure.