Managed Services

By: Kraft & Kennedy  09-12-2011

Our Managed Services offerings provide help desk support, monitoring, and technology planning for law firm clients. Whether you are looking to supplement an existing internal IT group or you have no in-house technology staff, we use our experience with hundreds of clients to tailor our support services to meet your needs.

Kraft Kennedy’s SPG handles the day-to-day tasks required to keep your systems up and running: our monitoring tool provides early warning of network and workstation problems; proactive software patching keeps systems secure and up to date; and routine network maintenance ensures consistent performance.

Support services are available around the clock: technicians receive alerts and address problems where critical systems are affected; end user support resolves issues as they arise; and lawyers can relax knowing that at any hour, a technical consultant is just a phone call away.

During strategic planning sessions, we develop technology road maps to keep the firm’s systems updated to appropriate levels and keep partners and administration abreast of the current state of law firm technology.

Support services include:

  • On-call Support
  • Workstation Support
  • Preventive Maintenance
  • Application Support Network
  • Infrastructure Support
  • Monitoring
  • Strategic Planning
  • Day-to-Day Support


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Services

We'll examine all aspects of your practice to see where technology can bring tangible improvement, and we'll help you steer clear of areas where the result may be less than for what you look. As strategic consultants we can help you set the right goals, then, as technical consultants, we'll show you how to reach them. We believe in listening to our clients needs and planning everything in detail based upon our findings.