If it is covered under warranty and inspection shows defective workmanship or material, we will repair the cover at no additional cost or replace the cover at 25% off list price based on schedule below:
- Tyvek & KoverRoos III: 7 years
- SupraRoos & WeatherMax: 10 years
To complete the warranty process, the damaged cover, a copy of the original invoice/packing slip with the RA# and your shipping details must be sent to the warranty claims department. The address is:
Responsible Consumer Products
Warranty Claims Department
4220 Sixth St.
Wyandotte, MI 48192
KoverRoos® is not responsible for misdirected or lost packages or any actions that result of not following the guidelines provided. Replacements will be sent out after receiving the warranted cover, unless full payment is made on the replacement before the cover is received
Please be advised that you must include a return address on any package sent to our warehouse. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed and KoverRoos® will not replace the contents of the package.
Shipment of the damaged cover is not covered under the warranty policy.
Please allow 10-14 business days from receipt for the inspection and investigation process. Replacements can be sent out in the interim, and the customer will be billed in full at current pricing. All discounts, credits, exchanges will be completed afater receipt, inspection and resolution of warranty claims. Thank you for your cooperation.