Shipping and Payment
Shipping and Payment Policy
We at Kootenay Self Reliance Store (“KSRS”) want your online experience to be enjoyable, simple and successful. To that end, we have created a shipping and payment process to make your life easy.
Will be calculated after the check-out procedure based on your Province and total dollar amount ordered. We strive to be fair in all of our charges in order to provide you with the best rates possible.
All orders are shipped via Canada Post Expedited Parcel or Purolator unless otherwise arranged. Once your order is shipped, we will provide you with a tracking number so you can follow the progress of your shipment.
If you want to check the actual cost of shipping any item please contact us and we'd be happy to help.
Canadian Company: And proud of it! All prices are in Canadian (CAD) dollars and do not include taxes. Taxes if applicable will be added during the check-out and final payment procedures.
Payment Methods: We accept Visa and Mastercard while you are shopping online. We also accept debit if you are picking up your order. To arrange other payment methods please contact us before placing your order.
American Orders: We only ship to Canadian addresses.
Customs and Brokerage Fees: There are no customs, brokerage or duty fees. We are a Canadian company, remember.
Plain Packaging: Your order will be shipping in a plain box.
Pickup: If you live in or are coming to the Kootenay area and would like to pick-up your order please let us know and we'll have it ready for you.
Delivery Address: We require complete and accurate street addresses and postal codes to assure prompt delivery to you. KSRS will not be responsible if additional shipping charges accrue because of incorrect or incomplete addresses. Shipping to Alternate Addresses
If you prefer, we can ship your order to an address other than your billing address. As a security precaution, please contact your credit card company and add the alternate address to your records. This step helps protect you from fraudulent charges to your credit card.
Freight Bound Shipments: Very large orders and items that are too large or heavy to qualify for our standard shipping rates will be shipped via freight carrier. We can arrange for your shipment to be door-to-door if you would like. You will always be notified of freight charges before your order is processed so that you can confirm and accept them.
Delivery Time: We process all orders during regular business hours (Tues-Sat 10:00 AM - 4:00 PM). We strive to ship within 1-3 business days but sometimes your order can’t be shipped this quickly. We will contact you if there is going to be more than a week delay in shipping your order. Due to their nature some food related items are not always available and we will notify you of the delay.
Please allow 3-10 business days for delivery of orders. The number of days required for delivery, is estimated, but is not guaranteed. Orders to small centers or remote locations may require extra shipping time. In addition, extreme weather conditions and seasonal peaks may cause delivery delays.
The estimated shipment date on your order is based on product availability, payment processing time and does not include transit time. KSRS does not begin payment processing until KSRS receives all of the information that it needs and full payment or a full authorization, in the case of credit card or other payment methods.
KSRS will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Tuesday through Saturday, excluding statutory holidays.
Shipments from Dealers: KSRS does ship some products from our dealers and manufacturers. This is done to save time in getting your order fulfilled as soon as possible and possible cost savings on shipping.
Kootenay Self Reliance Store operates from Nelson, British Columbia, Canada and ships solely to Canadians across this great country of ours.